Chương V Luật bưu chính 2010: Quyền và nghĩa vụ của doanh nghiệp cung ứng dịch vụ bưu chính, người sử dụng dịch vụ bưu chính

Chapter V

RIGHTS AND OBLIGATIONS OF POSTAL SERVICE PROVIDERS AND USERS

Article 29. Rights and obligations of postal service providers

In addition to the rights and obligations provided in the Law on Enterprises, postal service providers have the following rights and obligations:

1. To establish postal networks to provide postal services;

2. To fully receive postages for their postal services;

3. To check contents of merchandise packages and parcels before accepting them;

4. To refuse to provide postal services when detecting that postal articles violate Article 12 of this Law and their regulations on conditions on the provision of postal services;

5. To dispose of postal articles without recipient as specified in Clause 5. Article 17 of this Law;

6. To provide sufficient and accurate information on postal services to postal service users;

7. To publicly post up at postal service points lists of articles and merchandise banned from sending, acceptance and transmission through postal networks as specified in Article 12 of this Law and their regulations on conditions on the provision of postal services:

8. To assure safety and security in the provision and use of postal services under Articles 13 and 14 of this Law;

9. To be held responsible before law for intentional acceptance of postal articles in violation of Clauses 1, 2 and 3, Article 7 and Article 12 of this Law;

10. To refrain from disclosing information on the use of postal services by organizations and individuals, except for the cases specified in Article 14 of this Law;

11. To refrain from providing postal services in any form in violation of regulations on the scope of postal service for exclusive use;

12. To get remunerations and reasonable expenses paid for carrying out procedures for importing or exporting international postal articles as stated in Article 15 of this Law on behalf of postal service users:

13. To provide the services of changing full names and addresses of recipients, withdrawing postal articles, forwarding and returning postal articles under Clauses 2 and 3. Article 16, Clauses 2 and 3, Article 17 of this Law;

14. To settle complaints and disputes and pay compensations under this Law and other relevant laws.

Article 30. Rights and obligations of postal service users

Postal service users have the following rights and obligations:

1. To be provided by postal service providers with adequate and accurate information on postal services they use;

2. To enjoy information safety and security;

3. To lodge complaints about used postal services;

4. To get compensations for damage under law;

5. To correctly write full names and addresses of the sender and recipient;

6. To provide information on postal articles;

7. To be held responsible before law for postal articles;

8. To comply with regulations on safety and security of postal articles;

9. To fully pay postages for postal services they use, unless they are eligible for postage exemption or postage reduction as provided by law or otherwise agreed by the involved parties;

10. To pay remunerations and reasonable expenses to postal service providers for carrying out procedures for importing or exporting postal articles;

11. To create favorable conditions for postal service providers to deliver postal articles to their addresses or install letter boxes in places convenient for the delivery of postal articles;

12. To pay compensations for damage caused to postal service providers under Article 42 of this Law.