Chương 5 Luật khiếu nại 2011: Tiếp công dân

Chapter 5

RECEPTION OF CITIZENS

Article 59. Citizen reception offices and places

1. Citizen reception offices of the Party and State shall be established at central and local levels to receive citizens who come to make complaints, denunciations, recommendations or reports under regulations of competent agencies or organizations.

Citizen reception places are places arranged by competent agencies, organizations or persons to receive citizens who come to make complaints, denunciations, recommendations or reports in accordance with law.

2. Heads of agencies and organizations shall organize the citizen reception; assure necessary conditions for citizen reception; assign cadres who are fully qualified, capable and knowledgeable about policies and laws, and have a sense of responsibility to receive citizens who come to make complaints, denunciations, recommendations or reports.

Article 60. Rights and obligations of persons who make complaints, denunciations, recommendations or reports at citizen reception offices and places

1. To show their personal identity papers, comply with citizen reception regulations, and follow instructions of citizen reception officers.

2. To truthfully present matters, provide information and documents relating to their complaint, denunciation, recommendation or report contents, and sign or fingerprint in written records for confirmation of presented contents.

3. To receive guidance or explanations about the exercise of the right to complaint or denunciate.

4. To appoint their representatives to present matters to citizen reception officers in case many persons make complaints or denunciations about the same content.

5. To make complaints or denunciations about illegal acts, obstructions, harassments or unreasonable demands of citizen reception officers.

Article 61. Citizen reception responsibility of heads of agencies and organizations

1. Heads of state agencies and chairpersons of People's Committees at all levels shall personally receive citizens on a regular basis as follows:

a/ Chairpersons of commune-level People's Committees shall receive citizens at least one day a week;

b/ Chairpersons of district-level People's Committees shall receive citizens at least two days a month;

c/ Chairpersons of provincial People's Committees shall receive citizens in at least one day a month;

d/ Heads of other state agencies shall receive citizens at least one day a month.

2. The reception of citizens by chairpersons of People's Committees at all levels, and heads of state agencies must be associated with the settlement of complaints under their competence and direction of complaint settlement under competence by heads of state agencies that are managed by them.

3. Chief inspectors at all levels shall organize regular reception of citizens in accordance with law.

4. Heads of other organizations shall personally receive citizens at least one day a month.

5. Beside regular reception of citizens, chairpersons of People's Committees at all levels and heads of agencies and organizations shall receive citizens when it is urgent.

Article 62. Responsibilities of citizen reception officers and persons in charge of citizen reception offices and places

1. To receive complaints, denunciations, recommendations and reports of citizens; to classify and forward them to persons competent to settle in accordance with law.

2. To provide citizens with guidance and explanations about policies and laws relating to their requests.

3. Citizen reception officers may refuse to receive in the following cases:

a/ Those who come to complain, denounce, recommend or report on cases or matters which have been examined, considered and for which settlement decisions or conclusions have been made by competent agencies in accordance with law and have been fully answered;

b/ Those who violate citizen reception regulations.

4. Those in charge of citizen reception offices and places shall, within the ambit of their tasks and powers, monitor, inspect and urge the settlement of complaints and denunciations by competent persons; handle according to their competence or request competent agencies to handle violations of the laws on complaints and denunciations committed by responsible persons in the course of settlement of complaints and denunciations.