Chapter I

GENERAL PROVISIONS

Article 1. Scope

This Circular provides for certain contents of and measures for digitizing administrative procedure results and documents; restructuring administrative procedure; reviewing, assessing administrative procedures meeting requirements for operation of online public services at various levels, standardization of online public service lists; managing ministerial and provincial administrative procedure information systems; data integration, sharing and synchronization in administrative procedures by electronic means.

Article 2. Regulated entities

This Circular applies to agencies, organizations and individuals involving in administrative procedures, public service provision, online payment and administrative procedure result and document digitization.

Article 3. Definitions

For the purposes of this Circular, the terms below shall be construed as follows:

1. “administrative procedure result and document digitization" means the process of converting information presented on physical administrative procedure results and documents into an electronic data.

2. “optical character recognition (OCR)” means a technology that converts an image of text into a machine-readable text format.

3. “administrative procedure restructuring” means the process of reviewing, re-assessing and re-designing administrative procedures from receipt, handling and return of results to organize implementation thereof by electronic means in a manner that the legality, conformability, practicability and efficiency are ensured on the principle that the satisfaction of organization and individuals will be the benchmark for quality of services provided by officials, public employees and competent authorities.

4. “Quick Response Code (QR code) of an administrative procedure dossier” means a 2D bar code that is used to track the status of document processing or online payment on National Public Service Portal or ministerial and provincial administrative procedure information systems.

5. “banks and payment service providers" are intermediary payment service providers and banks which are licensed by the State Bank of Vietnam and have connected, integrated and provided online payment services via National Public Service Portal.

6. “collecting agency" is the agency that issues a decision on collection of fees, charges and other financial obligations of administrative procedures or other revenues from service provision to organizations and individuals as prescribed by law.

7. “CITAD code” of a unit of Vietnam State Treasury or a bank where the collecting agency opens an account means a bank code which consists of 8 digits (CITAD code) of a unit of Vietnam State Treasury or a bank where the collecting agency opens an account listed in penalty decisions or notification of fee and charge collection.

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