Chương 5 Luật Khiếu nại, tố cáo 1998: Việc tổ chức tiếp công dân

Chapter V

ORGANIZING THE CITIZEN RECEPTION

Article 74.- Heads of the State bodies shall have to personally receive citizens and organize the reception of citizens who come to present complaints, denunciations, petitions or reports related to complaints or denunciations; and appoint officials with good qualifications, professional knowledge as well as knowledge about policies and laws, with high sense of responsibility to receive citizens.

Article 75.- The reception of citizens who come to make complaint and/or denunciations or to submit written complaints and/or denunciations shall be conducted at citizen-receiving places.

The State bodies shall have to arrange places convenient for citizens to come and make complaints, denunciations, proposals and/or reports related to complaints or denunciations.

At the citizen-receiving places, the citizen-receiving time-tables and rules must be posted up.

Article 76.-

1. Presidents of the People’s Committees at all levels and heads of other State bodies shall have to personally receive citizens according to the following regulations:

a/ The presidents of the commune-level People’s Committees shall meet citizens for at least one day a week;

b/ The presidents of the district-level People’s Committees, for at least two days a month;

c/ The presidents of the provincial-level People’s Committees, at least one day a month;

d/ The heads of the other State bodies, at least one day a month.

2. The State inspectorates at all levels and other State agencies shall have to regularly organize the citizen-receptions according to the provisions of law.

Article 77.- Persons receiving citizens shall have to:

1. Receive complaints and denunciations as well as reports related thereto;

2. Guide citizens to exercise their right to complaints and denunciations;

3. To keep secret the names, surnames, addresses and autographs of denunciators upon their request.

Article 78.- Persons who come and make complaints and/or denunciations at citizens-receiving places shall have the following rights and obligations:

1. To produce their personal papers; abide by the rules thereat and follow the citizen-receiving persons’ guidances;

2. To honestly present cases and matters; provide documents related to their complaints and/or denunciations and sign for confirmation of the contents presented;

3. To be provided with guidances and explanations on the exercise of the right to complaints and denunciations;

4. To nominate representatives to present matters to the citizen-receiving persons in case many persons make their complaints or denunciations about the same contents;

5. To be entitled to complain about and/or denounce acts of wrong doing, obstruction, trouble-making, or harassment committed by citizen-receiving persons.

Article 79.- The acts of obstructing, troubling or harassing citizens who come to make their complaints, denunciations, proposals or reports related thereto are strictly prohibited.

The acts of causing disorders at citizens-receiving places, and slandering as well as harming the prestige and honor of State bodies and/or people performing their tasks or public duties are strictly prohibited.