Chương 10 Luật Du lịch 2005: Thanh tra du lịch, giải quyết yêu cầu, kiến nghị của khách du lịch

Chapter X

TOURISM INSPECTORATE, SETTLEMENT OF TOURIST CLAIMS AND PETITIONS

Article 85.- Tourism inspectorate

1. The tourism inspectorate shall perform the functions of specialized inspection in tourism.

2. The organization and operation of the specialized tourism inspectorate shall comply with the provisions of law.

Article 86.- Settlement of tourist claims and petitions

1. Tourist claims and petitions must be received and promptly settled in accordance with the provisions of law so as to protect the legitimate rights and interests of tourists.

2. In tourist cities and tourist resorts visited by large numbers of tourists, the provincial-level state agencies in charge of tourism shall organize the receipt of tourist claims and petitions.

3. Tourist claims and petitions shall be sent to organizations and individuals doing tourism business or the agencies responsible for receiving tourist claims and petitions specified Clause 2 of this Article for settlement or for reference to relevant competent state agencies for settlement. In cases where organizations or individuals doing tourism business or the agencies responsible for receiving tourist claims and petitions specified Clause 2 of this Article fail to settle tourist claims or petitions or the tourists do not agree with their settlement decisions, the tourists may lodge complaints or initiate lawsuits in accordance with the provisions of law.