Chapter 6.
ADMINISTRATIVE VIOLATIONS AGAINST REGULATIONS ON DISPUTE SETTLEMENT AND REPORTING, PENALTIES, FINES AND REMEDIAL MEASURES
Article 93. Violations against regulations on settlement of disputes and complaints, compensation for damages in the course of service supply
1. A warning or a fine ranging from VND 200,000 to VND 500,000 shall be imposed for any of the following violations:
a) Failing to post the process for settlement of complaints against provided services at the POS;
b) Failing to settle complaints against provided services within prescribed time limit;
c) Refusing to receive and resolve complaints which are made in accordance with law.
2. A fine ranging from VND 1,000,000 to VND 2,000,000 shall be imposed for any of the following violations:
a) Failure to promulgate the process for settlement of complaints against services provided;
b) Failure to resolve complaints made by clients in accordance with law;
c) Failure to return service charges collected because of failure to comply with the guaranteed delivery time as announced.
3. A fine ranging from VND 2,000,000 to VND 5,000,000 shall be imposed for failure to make compensation for damage or compensating for damage inconsistently with the law.
4. A fine ranging from VND 5,000,000 to VND 7,000,000 shall be imposed for failure to consider and resolve or failure to submit reports on complaint settlement results upon the request of a competent state authority.
5. Remedial measures:
Enforced return of service charges if the violation prescribed in Point c Clause 2 of this Article is committed.
Article 94. Violations against regulations on reporting
1. A fine ranging from VND 2,000,000 to VND 5,000,000 shall be imposed for having 15 days or fewer late in reporting in comparison with the prescribed time or the requested time set by a competent state authority.
2. A fine ranging from VND 5,000,000 to VND 10,000,000 shall be imposed for submitting a report which fails to have sufficient contents as regulated or as requested by a competent state authority.
3. A fine ranging from VND 10,000,000 to VND 20,000,000 shall be imposed for any of the following violations:
a) Failure to submit reports or having more than 15 days late in reporting in comparison with the prescribed time or the requested time set by a competent state authority;
b) Failure to submit a report which includes accurate information as regulated or as requested by a competent state authority.