Chương 3 Nghị định 20/2008/NĐ-CP về việc tiếp nhận, xử lý phản ánh, kiến nghị của cá nhân, tổ chức về quy định hành chính: Tiếp nhận phản ánh, kiến nghị

Chapter III

RECEIPT OF FEEDBACK AND PROPOSALS

Article 8. Agencies receiving feedback and proposals

1. The Government Office shall assist the Government and the Prime Minister in receiving individuals and organizations feedback and proposals on administrative regulations falling under the management of the Government, the Prime Minister and agencies within the state administrative system.

2. The offices of ministries or ministerial-level agencies shall assist ministers or heads of ministerial-level agencies in receiving individuals and organizations feedback and proposals on administrative regulations falling under the management of ministries or ministerial-level agencies.

3. The offices of Peoples Committees of provinces and centrally run cities shall assist their Peoples Committees (below referred to as provincial-level Peoples Committees) and presidents in receiving individuals and organizations feedback and proposals on administrative regulations falling under the management of provincial-level Peoples Committees and their presidents.

4. For feedback and proposals collected via opinion poll, they shall be sent to state administrative agencies that organize opinion polls.

Article 9. Process of receipt of feedback and proposals

1. For feedback and proposals made in writing or by telephone, competent state administrative agencies shall follow the following steps:

a/ Guiding individuals and organizations to give feedback and proposals according to Clauses 1 and 2, Article 7 of this Decree.

b/ Receiving feedback and proposals.

c/ Recording in the feedback and proposal receipt book.

d/ Studying, assessing and classifying feedback and proposals:

Feedback and proposals which fail to meet requirements specified in Clause 1 or 2, Article 7 of this Decree and are rejected;

Feedback and proposals on specific problems in the implementation of administrative regulations caused by state administrative agencies, cadres or public employees acts of delaying or troubling the implementation of, failing to implement or improperly implementing, administrative regulations.

In this case, receiving agencies shall forward feedback and proposals to competent state administrative agencies for handling in accordance with law.

Feedback and proposals on administrative regulations falling under the handling competence of receiving agencies;

Feedback and proposals on administrative regulations not falling under the handling competence of receiving agencies.

In this case, within 05 working days after receiving such feedback and proposals, receiving agencies shall forward them to competent agencies for handling.

e/ Preserving the received feedback and proposals in accordance with the law on archive and, at the same time, storing them on a computer database.

2. For feedback and proposals given through opinion poll, state administrative agencies that wish to consult individuals and organizations shall follow the following steps:

a/ Identifying matters on which opinions should be sought.

b/ Identifying individuals and organizations to be consulted.

c/ Preparing opinion sheets.

d/ Determining the mode of sending opinion sheets and receiving answers.

e/ Sending opinion sheets to the target individuals and organizations through one or several modes specified at Point b, Clause 3, Article 7 of this Decree.

f/ Monitoring and urging individuals and organizations to give answers within the prescribed time limit.

g/ Recording answers in the receipt book.

h/ Collecting, studying, assessing and classifying answers.

i/ Deciding on the handling according to their competence or forwarding feedback and proposals to competent authorities for handling.

j/ Preserving received feedback and proposals in accordance with the law on archives and, at the same time, storing them on a computer database.

Article 10. Responsibilities of agencies receiving feedback and proposals

1. To designate cadres and public employees or sections responsible for receiving feedback and proposals.

2. To establish specialized telephone numbers, connect computer networks and create website and email addresses.

3. To publicize addresses of agencies, post addresses, specialized telephone numbers, website and email addresses specified in Article 13 of this Decree.

4. To organize the receipt of feedback and proposals strictly according to the process specified in Article 9 of this Decree.

Article 11. Responsibilities of cadres and public employees responsible for receiving feedback and proposals

1. To guide individuals and organizations to give feedback and proposals according to regulations.

2. Not to delay, trouble or harass the receipt of feedback and proposals.

3. To comply with the receipt process and time limit.

Article 12. Rights and responsibilities of individuals and organizations giving feedback and proposals

1. To give feedback and proposals on administrative regulations to state administrative agencies.

2. To request state administrative agencies which have received their feedback and proposals to inform them of the process of handling of their feedback and proposals.

3. To present clear, truthful and grounded feedback and proposals to state administrative agencies.

4. To give their feedback and proposals in the form and up to the requirements specified in this Decree.

Article 13. Publicity in receipt of feedback and proposals

1. The Government Office shall publicize on the Governments electronic portal (Government website) or a website designated by the Prime Minister its office address, mail address, specialized telephone number, website address and email address for receiving individuals and organizations feedback and proposals on administrative regulations.

2. Ministries and ministerial-level agencies shall publicize on their electronic portals or websites and publicly post at their attached administrative agencies head offices their office address, mail address, specialized telephone number, website address and email address for receiving individuals and organizations feedback and proposals on administrative regulations.

3. Provincial-level Peoples Committees shall publicize on their electronic portals or websites and publicly post at their attached administrative agencies head offices their office address, mail address, special telephone number, website address and email address for receiving individuals and organizations feedback and proposals on administrative regulations..

4. Apart from the above-said modes of publicization, the Government Office, ministries, ministerial-level agencies and provincial-level Peoples Committees may use other modes of publicization depending on their own conditions.