Chương VI Nghị định 117/2007/NĐ-CP : Quyền và nghĩa vụ của các đơn vị cấp nước và khách hàng sử dụng nước

Chapter VI

RIGHTS AND OBLIGATIONS OF WATER SUPPLY UNITS AND WATER-USING CUSTOMERS

Article 55. Rights and obligations of water supply units

1. Water supply units have the following rights:

a/ To do business in water supply according to regulations, to be allowed to enter water-using customers premises for the maintenance, repair and replacement of water supply equipment, water pipelines and water meters;

b/ To request competent state agencies to amend and supplement norms and technical standards related to water supply activities;

c/ To contribute opinions to the formulation of water supply plannings in localities;

d/ To be compensated for damage caused by water-using customers in accordance with law;

dd/ Other rights provided for by law.

2. Water supply units have the following obligations:

a/ To comply with the process and regulations on operation of water supply systems;

b/ To handle incidents and restore the water supply;

c/ To comply with legal provisions on water resources and environmental protection;

d/ To invest in the installation of pipelines to the connection points, including water meters, for water-using customers, except otherwise agreed upon;

dd/ To protect water source safety, build up hygiene protection zones for water outlets, water supply works systems according to regulations;

e/ To provide water supply services to customers, meeting the norms and technical standards of service quality according to regulations;

g/ To send extraordinary reports upon request and periodical reports according to regulations to local administrations and central and local water supply state management bodies;

h/ To pay compensation for damage they have caused to water-using customers according to law;

i/ Other obligations provided for by law.

Article 56. Rights and obligations of water- using customers

1. Water-using customers have the following rights:

a/ To be adequately and timely supplied with water and be assured of service quality stated in contracts;

b/ To request water supply units to promptly restore the water supply upon the occurrence of incidents;

c/ To be supplied with or briefed on information on water supply activities;

d/ To be compensated for damage caused by water supply units under the provisions of law;

dd/ To request water supply units to inspect the service quality, the accuracy of water-measuring equipment and the payable water charges;

e/ To complain about or denounce violations of the law on water supply committed by water supply units or involved parties;

g/ Other rights provided for by law.

2. Water-using customers have the following obligations:

a/ To pay water charges in full and on time and to fulfill other agreements-in water supply service contracts;

b/ To use water thriftily;

c/ To promptly notify water supply units of detected abnormal signs of possible water supply failure, impacts on service quality or unsafety to humans and property;

d/ To create conditions for water supply units to examine and record figures indicated by water meters;

dd/ To ensure that their water-using equipment meet the norms and technical standards and suit the technical properties of equipment of water supply units;

e/ To pay compensation for damage they have caused to water supply units and relevant organizations or individuals under the provisions of law;

g/ Other obligations provided for by law.