Chapter III
CITIZEN RECEPTION AT CENTRAL, PROVINCIAL- AND DISTRICT-LEVEL CITIZEN RECEPTION OFFICES; CITIZEN RECEPTION AT COMMUNAL LEVEL
Article 10. Citizen reception offices
1. A citizen reception office is a place where citizens may directly come to make complaints, denunciations, petitions or reports to leaders of the Party and the State at central or local level, where representatives of a number of central or local agencies and organizations regularly participate in citizen reception and where leaders of the Party and the State at central or local level receive in person citizens in necessary cases.
2. Citizen reception offices include:
a/ Central citizen reception offices;
b/ Citizen reception offices in provinces and centrally run cities (below referred to as provincial-level citizen reception offices);
c/ Citizen reception offices in urban and rural districts and provincial cities and towns (below referred to as district-level citizen reception offices).
3. Citizen reception boards shall be formed to directly manage citizen reception offices at each level and coordinate with representatives of concerned agencies and organizations in regularly receiving citizens at citizen reception offices, and shall perform the following tasks and powers:
a/ To organize the reception of citizens making complaints, denunciations, petitions or reports at citizen reception offices;
b/ To give explanations and instructions for citizens to make complaints, denunciations, petitions or reports in accordance with law;
c/ To classify and process complaints, denunciations, petitions or reports received at citizen reception offices; to forward those which fall outside the scope and responsibility of settlement of the agencies or organizations that regularly participate in receiving citizens at citizen reception offices;
d/ To monitor and urge competent agencies, organizations and units to handle, and reply on the settlement of, complaints, denunciations, petitions or reports forwarded by citizen reception boards;
dd/ To review the situation and results of citizen reception work at citizen reception offices; to periodically and irregularly report them to competent agencies and organizations.
4. Agencies and organizations that participate in receiving citizens at citizen reception offices shall send their representatives to regularly participate in receiving citizens at citizen reception offices to receive complaints, denunciations, petitions and reports under their responsibilities.
5. The Government shall detail the tasks, powers and organizational structures of citizen reception boards; and the arrangement of physical foundations of citizen reception offices; and issue the regulation on coordination of citizen reception activities at citizen reception offices.
Article 11. Citizen reception at central citizen reception offices
1. Central citizen reception offices shall be based in Hanoi and Ho Chi Minh City for receiving citizens who make complaints, denunciations, petitions or reports to the central agencies of the Party, the President and agencies of the National Assembly and the Government.
2. The central citizen reception board is under the Government Inspectorate and shall directly manage central citizen reception offices.
3. The Party Central Committee Office, the Inspection Commission and Internal Affairs Commission of the Party Central Committee, the President Office, the Government Office, and the People’s Aspirations Board of the National Assembly Standing Committee shall appoint their representatives to coordinate with the central citizen reception board in regularly receiving citizens at central citizen reception offices.
4. The scope of receiving and handling complaints, denunciations, petitions and reports at central citizen reception offices is prescribed as follows:
a/ Representatives of the Party Central Committee Office shall receive and handle petitions and reports on the line and policies of the Party; and complaints and denunciations about party building work and other matters within the tasks and powers of the central party commissions, except the matters specified at Points b and c of this Clause;
b/ Representatives of the Party Central Committee’s Inspection Commission shall receive and handle petitions and reports related to the functions, tasks and powers of the party inspection commissions of all levels; and complaints and denunciations about matters related to party discipline, qualities of officials and party members, and activities within party organizations falling under the competence of the Party Central Committee’s Inspection Commission;
c/ Representatives of the Party Central Committee’s Internal Affairs Commission shall receive and handle petitions and reports related to the functions, tasks and powers of the internal affairs commissions of all levels; and complaints and denunciations about internal affairs and corruption prevention and control;
d/ Representatives of the People’s Aspirations Board of the National Assembly Standing Committee shall receive and handle complaints, denunciations, petitions and reports addressed to the National Assembly Chairperson and National Assembly agencies;
dd/ Representatives of the President Office shall receive and handle complaints, denunciations, petitions and reports related to the functions, tasks and powers of the President;
e/ Representatives of the Government Office shall receive and handle complaints, denunciations, petitions and reports related to the guidelines, policies and decisions of the Government and the Prime Minister, and to the responsibilities of multiple ministries and sectors;
g/ The central citizen reception board shall receive and handle complaints, denunciations, petitions and reports other than those specified at Points a, b, c, d, dd and e of this Clause.
5. The Government General Inspector and Chairperson of the Government Office shall receive in person citizens at central citizen reception offices at least 1 day a month and irregularly receive citizens in the cases specified in Clause 3, Article 18 of this Law.
6. The Government General Inspector shall issue rules on citizen reception at central citizen reception offices.
Article 12. Citizen reception at provincial-level citizen reception offices
1. The provincial-level citizen reception office shall be organized in every province or centrally run city for receiving citizens who make complaints, denunciations, petitions or reports to the provincial or municipal Party Committee (below referred to as provincial-level Party Committee), National Assembly deputy delegation and provincial-level People’s Council and People’s Committee.
2. The provincial-level citizen reception board shall be established by the provincial-level People’s Committee, under the provincial-level People’s Committee Office and led by a Deputy Chief of the Office, and shall directly manage the provincial-level citizen reception office.
3. The Office, the Inspection Board and the Internal Affairs Board of the provincial-level Party Committee, the Office of the National Assembly deputy delegation and the provincial-level People’s Council shall send their representatives to coordinate with the provincial-level citizen reception board in regularly receiving citizens at the provincial-level citizen reception office.
4. The scope of receiving and handling complaints, denunciations, petitions and reports at the provincial-level citizen reception office is prescribed as follows:
a/ Representatives of the provincial-level Party Committee Office shall receive and handle petitions and reports on the line and policies of the Party; and complaints and denunciations about party building work and other matters related to the tasks and powers of the provincial-level Party Committee;
b/ Representatives of the Inspection Board of the provincial-level Party Committee shall receive and handle petitions and reports related to the functions, tasks and powers of the Inspection Boards of the Party Committees of the provincial and lower levels; and complaints and denunciations about matters related to party discipline, qualities of officials and party members, and activities within Party organizations falling under the competence of the Inspection Board of the provincial-level Party Committee;
c/ Representatives of the provincial-level Internal Affairs Board shall receive and handle petitions and reports related to the functions, tasks and powers of the provincial-level Internal Affairs Board; and complaints and denunciations about internal affairs and corruption prevention and control falling under the competence of the provincial-level Internal Affairs Board;
d/ Representatives of the Office of the National Assembly deputy delegation and the People’s Council shall receive citizens making complaints, denunciations, petitions or reports to National Assembly deputies of the local National Assembly deputy delegation and the provincial-level People’s Council related to the performance of the tasks and powers of the National Assembly and the People’s Council;
dd/ The provincial-level citizen reception board shall receive and handle complaints, denunciations, petitions and reports related to responsibilities of the provincial-level People’s Committee and its chairperson, matters to be reported to the provincial-level People’s Committee chairperson for direction; matters on the guidelines and decisions of the provincial-level People’s Committee; and complaints, denunciations, petitions and reports other than those specified at Points a, b, c and d of this Clause.
5. The provincial-level People’s Committee chairperson shall receive in person citizens at the provincial-level citizen reception office at least 1 day a month and irregularly receive citizens in the cases specified in Clause 3, Article 18 of this Law.
6. The provincial-level People’s Committee chairperson shall issue rules on citizen reception at the provincial-level citizen reception office.
Article 13. Citizen reception at district-level citizen reception offices
1. The district-level citizen reception office shall be established in every rural district, urban district, provincial town and provincial city for receiving citizens making complaints, denunciations, petitions or reports to the district-level Party Committee, People’s Council and People’s Committee.
2. The district-level citizen reception board shall be established by the district-level People’s Committee, under the Office of the district-level People’s Council and People’s Committee, and led by a Deputy Chief of the Office, and shall directly manage the district-level citizen reception office.
3. The Office and Inspection Board of the district-level Party Committee shall send representatives to coordinate with the district-level citizen reception board in regularly receiving citizens at the district-level citizen reception office.
4. The scope of receiving and handling complaints, denunciations, petitions and reports at the district-level citizen reception office is prescribed as follows:
a/ Representatives of the district-level Party Committee Office shall receive and handle petitions and reports on the line and policies of the Party; and complaints and denunciations about party building work falling within the competence of the district-level Party Committee;
b/ Representatives of the Inspection Board of the district-level Party Committee shall receive and handle petitions and reports related to the functions, tasks and powers of the Inspection Boards of the Party Committees of district and lower levels; and complaints and denunciations about matters related to party discipline, qualities of officials and party members, and activities within Party organizations falling under the competence of the Inspection Board of the district-level Party Committee;
c/ The district-level citizen reception board shall receive and handle complaints, denunciations, petitions and reports related to the performance of the tasks and powers of the district-level People’s Council; responsibilities of the district-level People’s Committee and its chairperson, matters to be reported to the district-level People’s Committee chairperson for direction; matters on guidelines and decisions of the district-level People’s Committee, and complaints, denunciations, petitions and reports other than those specified at Points a and b of this Clause.
5. The district-level People’s Committee chairperson shall receive in person citizens at the district-level citizen reception office at least 2 days a month and irregularly receive citizens in the cases specified in Clause 3, Article 18 of this Law.
6. The provincial-level People’s Committee chairperson shall issue rules on citizen reception at the district-level citizen reception office.
Article 14. Tasks and powers the head of a citizen reception board
1. To manage and administer activities at the citizen reception office; to administer and assess the task performance of citizen reception officers of agencies and organizations regularly participating in receiving citizens at the citizen reception office.
2. To assign civil servants to regularly receive citizens at the citizen reception office.
3. To assume the prime responsibility for, and coordinate with representatives of agencies and organizations participating in regularly receiving citizens at the citizen reception office, and other concerned agencies and organizations in, preparing the citizen reception by leaders of central, provincial- and district-level party and state agencies, National Assembly deputies and People’s Council deputies.
4. To request or propose related agencies, organizations and units to send responsible persons to the citizen reception office for participation in receiving citizens in complicated or other necessary cases.
5. To request or propose competent agencies, organizations, units or persons to handle violators of the law on citizen reception or rules and regulations on citizen reception.
Article 15. Citizen reception in communes, wards and townships
1. Citizen reception by the Party Committees, People’s Councils and People’s Committees of communes, wards or townships shall be conducted at the offices of the People’s Committees of communes, wards or townships (below referred to as commune-level People’s Committees).
2. The commune-level People’s Committee chairperson shall personally manage citizen reception work at the commune level and perform the following tasks:
a/ To issue rules on citizen reception;
b/ To arrange a convenient place and other necessary conditions for receiving citizens at the office of the commune-level People’s Committee;
c/ To appoint citizen reception officers;
d/ To receive in person citizens at the office of the commune-level People’s Committee office at least 1 day a week and irregularly receive citizens in the cases specified in Clause 3, Article 18 of this Law;
dd/ To closely coordinate with related agencies, organizations and units in receiving citizens and handling cases involving many people making complaints, denunciations, petitions or reports on the same matter; to ensure safety and order for citizen reception activities;
e/ To review the situation and results of citizen reception work and periodically and irregularly report thereon to competent agencies and organizations.
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