Chapter VII
RESPONSIBILITY FOR RECEIVING AND HANLDING COMPLAINTS, DENUNCIATIONS, PETITIONS OR REPORTS ON THE SAME MATTER MADE BY MANY PEOPLE
Article 29. Appointment of representatives for making complaints, denunciations, petitions or reports on the same matter
When many people make complaints, denunciations, petitions or reports on the same matter at a citizen reception place, the citizen reception officer shall request them to appoint a representative to present their complaints, denunciations, petitions or reports (below referred to as representative). This representative must be one among those persons making complaints, denunciations, petitions or reports. The appointment of a representative must be made in writing and signed by all persons making complaints, denunciations, petitions or reports.
In case the number of persons making complaints, denunciations, petitions or reports is between 5 and 10, 1 or 2 representatives may be appointed. If this number is more than 10, more representatives may be appointed but must not exceed 5. Representatives shall take responsibility before law for the lawfulness of their representation and the written appointment of representatives.
Article 30. Receipt and handling of complaints, denunciations, petitions or reports on the same matter made by many people at citizen reception places
1. The head of an agency, organization, unit or citizen reception board where many persons making complaints, denunciations, petitions or reports gather, shall directly receive or assign a person to receive their representative, listen to contents of their complaints, denunciations, petitions or reports presented by this representative, and receive their complaints, denunciations, petitions or reports together with information and documents provided by the representative.
In case of unavailability of written complaints, denunciations, petitions or reports, the citizen reception officer shall either request the representative to make a written one, or shall fully and precisely record the matter presented by the representative, read out this record and request the representative to sign or press his/her fingerprint on this record for certification.
If his/her agency, organization or unit is competent to settle the complaints, denunciations, petitions or reports, the citizen reception officer shall receive and consider processing the matter for settlement and notify the representative of the persons making the complaints, denunciations, petitions or reports of the handling results in accordance with law. If not, he/she shall forward such complaints, denunciations, petitions or reports or refer the persons making complaints, denunciations, petitions or reports to an agency competent to settle the matter.
2. For complicated complaints, denunciations, petitions or reports involving many matters to be settled by different levels and sectors which have been considered and settled by many agencies, organizations and units, or cases involving many people with complicated developments, the head of an agency, organization, unit or citizen reception board shall:
a/ Assume the prime responsibility for, or coordinate with related agencies, organizations and units or the representative of the People’s Committee of the locality where arise the complaints, denunciations, petitions or reports in, receiving the representative of the persons making complaints, denunciations, petitions or reports;
b/ Request related agencies, organizations and units to provide information and documents; assign responsible persons to receive the representative of the persons making complaints, denunciations, petitions or reports.
3. In case the persons making complaints, denunciations, petitions or reports commit provocative acts or cause disorder or intimidate citizen reception officers and officials on duty, the head of the agency, organization, unit or citizen reception board or the person managing the citizen reception place shall promptly send more citizen reception officers and request the police office or functional agencies to promptly take handling measures.
Article 31. Responsibility of heads of agencies, organizations and units for coordination in receiving and handling cases involving many persons making complaints, denunciations, petitions or reports
1. When receiving a request from the head of an agency, organization, unit, citizen reception board or the citizen reception place, the head of a related agency, organization or unit shall:
a/ Assign a responsible person to receive or directly receive the representative of persons making complaints, denunciations, petitions or reports;
b/ Provide information and documents on the matter involving the complaints, denunciations, petitions or reports at the request of competent persons;
c/ Settle the matter under his/her competence or direct agencies, organizations or units under his/her management to settle the matter in accordance with law;
d/ Assume the prime responsibility for mobilizing, persuading and taking measures for citizens to return to their localities.
2. Within the ambit of their tasks and powers, heads of police offices shall take, or coordinate with citizen reception boards and related agencies, organizations and units in taking, measures to ensure public order at places where many people come to make complaints, denunciations, petitions or reports on the same matter; and handle violators in accordance with law.
Article 32. Responsibilities of the Government General Inspector, the Minister of Public Security and chairpersons of the People’s Committees of Hanoi and Ho Chi Minh City
1. The Government General Inspector and the Minister of Public Security shall, within the ambit of their tasks and powers, guide, examine and urge chairpersons of People’s Committees, police offices and inspection agencies of all levels and other state agencies in handling cases involving many people making complaints, denunciations, petitions or reports on the same matter.
2. The chairpersons of the People’s Committees of Hanoi and Ho Chi Minh City shall assist and coordinate with the Government General Inspector and the Ministry of Public Security in handling cases involving many people making complaints, denunciations, petitions or reports on the same matter at central citizen reception offices when so requested.
Tìm kiếm
Luật tiếp công dân 2013 (Bản Pdf)
Luật tiếp công dân 2013 (Bản Word)