Chapter V
CITIZEN RECEPTION BY NATIONAL ASSEMBLY AGENCIES, NATIONAL ASSEMBLY DEPUTIES, PEOPLE’S COUNCILS AND DEPUTIES OF PEOPLE’S COUNCILS OF ALL LEVELS
Article 20. Citizen reception by National Assembly agencies
1. National Assembly agencies shall organize citizen reception at citizen reception places of the National Assembly, or citizen reception places selected by National Assembly agencies when necessary, in order to receive complaints, denunciations, petitions and reports of voters.
2. The National Assembly Standing Committee shall direct, regulate, coordinate and organize citizen reception by National Assembly agencies and National Assembly deputies.
The People’s Aspirations Board of the National Assembly Standing Committee shall assist the latter in organizing citizen reception by National Assembly agencies and National Assembly deputies; and represent National Assembly agencies to regularly receive citizens at central citizen reception offices and citizen reception places of the National Assembly.
3. The Ethnic Council and Committees of the National Assembly shall assign representatives of their standing bodies to receive citizens making complaints, denunciations, petitions or reports; study and handle complaints, denunciations, petitions and reports on the fields under their responsibilities; and coordinate with the People’s Aspirations Board and concerned agencies in receiving citizens when necessary.
Article 21. Citizen reception by National Assembly deputies
1. National Assembly deputies shall receive citizens at provincial-level citizen reception offices or citizen reception places arranged by National Assembly deputy delegations as assigned by heads of National Assembly deputy delegations or when necessary.
The agenda on citizen reception by National Assembly deputies shall be notified to National Assembly deputies at least 10 working days before the date planned for reception. When unable to receive in person citizens according to the notified agenda, a National Assembly deputy shall report such to the head of the National Assembly deputy delegation at least 5 working days before the date planned for reception.
2. When citizens request to meet National Assembly deputies to present their complaints, denunciations, petitions or reports, National Assembly deputies shall arrange time to receive them. If unable to receive them yet, National Assembly deputies shall assign persons to receive their written complaints, denunciations, petitions or reports, or make appointment to receive citizens at appropriate time.
3. National Assembly deputy delegations shall organize citizen reception by National Assembly deputies; assist National Assembly deputies in forwarding written complaints, denunciations, petitions or reports and monitoring and urging the settlement of complaints, denunciations, petitions and reports of citizens forwarded by National Assembly deputies or National Assembly deputy delegations to competent agencies, organizations or units.
Article 22. Citizen reception by People’s Councils and deputies of People’s Councils of all levels
1. Provincial- or district-level People’s Council deputies shall receive citizens at the citizen reception office of the respective level or at citizen reception places of the localities which they represent as arranged by the standing body of the People’s Council of the respective level.
Commune-level People’s Council deputies shall receive citizens at the office of the commune-level People’s Committee.
2. The standing bodies of provincial- and district-level People’s Councils and commune-level People’s Council chairpersons shall organize citizen reception by People’s Council deputies of their levels; work out the agenda on citizen reception by People’s Council deputies; assign civil servants to regularly receive citizens at provincial- and district-level citizen reception offices; and organize citizen reception by People’s Council deputies at citizen reception places of the localities which the deputies represent.
3. People’s Council deputies shall receive citizens as assigned according to the agenda. When receiving complaints, denunciations, petitions or reports of citizens, People’s Council deputies shall study them and guide citizens in sending their complaints, denunciations, petitions or reports to relevant competent agencies, organizations or persons. When necessary, People’s Council deputies shall directly or via the standing body of the People’s Council of the respective level or via the commune-level People’s Council chairperson forward citizens’ written complaints, denunciations, petitions or reports to competent agencies, organizations or units and monitor and urge their settlement.
Article 23. Detailed provisions on citizen reception by agencies of the National Assembly, National Assembly deputies, People’s Councils and People’s Council deputies of all levels
The National Assembly Standing Committee shall prescribe in detail citizen reception by agencies of the National Assembly, National Assembly deputies, People’s Councils and People’s Council deputies of all levels.
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