Chapter IV
CITIZEN RECEPTION AT STATE ADMINISTRATIVE AGENCIES; PEOPLE’S COURTS; PEOPLE’S PROCURACIES AND THE STATE AUDIT
Article 16. Organization of citizen reception at state administrative agencies
1. Ministries and ministerial-level agencies shall establish a citizen reception section or arrange civil servants of their inspectorates to receive citizens.
Ministers and heads of ministerial-level agencies shall prescribe the citizen reception by their attached organizations in conformity with the requirements, organizational characteristics and operations of each organization.
2. Specialized agencies of provincial-level People’s Committees shall arrange civil servants of their inspectorates to receive citizens.
Provincial-level People’s Committee chairpersons shall prescribe the citizen reception by agencies under specialized agencies of provincial-level People’s Committees and by specialized agencies of district-level People’s Committees in conformity with the requirements, organizational characteristics and operations of each agency.
3. The Government, the Government Inspectorate, the Government Office, provincial-level People’s Committees, district-level People’s Committees, provincial-level People’s Committee Offices and Offices of district-level People’s Councils and People’s Committees having regularly participated in receiving citizens at central, provincial-level and district-level citizen reception offices shall not arrange places for regular citizen reception in their agencies.
Article 17. Citizen reception at People’s Courts, People’s Procuracies and State Audit Offices
1. The Supreme People’s Court, People’s Courts of all levels, the Supreme People’s Procuracy, People’s Procuracies of all levels, the State Audit Office and regional State Audit Offices shall organize citizen reception and arrange citizen reception places of their agencies to receive complaints, denunciations, petitions and reports of citizens.
2. Within the ambit of their tasks and powers, the Chief Justice of the Supreme People’s Court, the Procurator General of the Supreme People’s Procuracy and the State Auditor General shall prescribe the organization of citizen reception by their agencies, People’s Courts, People’s Procuracies of all levels, and regional State Audit Offices, respectively.
Article 18. Responsibilities of heads of agencies for citizen reception
1. To lead, direct and organize citizen reception work of their agencies:
a/ To issue rules and regulations on citizen reception;
b/ To arrange convenient places for citizen reception; to ensure necessary physical foundations for citizen reception;
c/ To assign cadres and civil servants to regularly receive citizens;
d/ To closely coordinate with related agencies, organizations and units in receiving citizens and handling cases involving many people making complaints, denunciations, petitions or reports on the same matter;
dd/ To examine and urge responsible agencies, organizations, units and persons under their management to abide by the law on citizen reception;
e/ To ensure safety and order for citizen reception activities;
g/ To report on the situation and results of citizen reception work to competent agencies and organizations.
2. To receive in person citizens at least 1 day a month at citizen reception places of their agencies.
3. To irregularly receive citizens in the following cases:
a/ Pressing and complicated cases involving many people and related to responsibilities of many agencies, organizations and units, or about which opinions of agencies, organizations and units remain divergent;
b/ Cases, without prompt direction and consideration, may cause serious consequences, lead to destruction of state or collective property, harm the life or property of people, or affect security, political stability or social order and safety.
4. When receiving citizens, to reply on the settlement of cases to citizens. If unable to reply immediately, to direct agencies, organizations, units, civil servants or public employees under their management in promptly considering and settling the cases and notifying the time of reply to citizens.
Article 19. Citizen reception places
1. Citizen reception places of agencies, organizations and units must be located in convenient positions and have necessary physical foundations for citizens to present their complaints, denunciations, petitions or reports easily and conveniently.
At citizen reception places must be posted up rules on citizen reception of agencies or units, guidelines on the process of receiving citizens and settling complaints, denunciations, petitions and reports in accordance with law, and the information specified in Clause 2, Article 24 of this Law.
2. The Government shall prescribe in detail the arrangement of physical foundations of citizen reception places.
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