Chapter V
FRAMEWORK PROGRAM FOR TRAINING AND ADVANCED TRAINING REGARDING MANAGEMENT OF APARTMENT BUILDING OPERATION
Article 13. Law training regarding management of apartment building operation and use
Law training regarding management of apartment building operation and use consists of 2 lectures below:
1. Lecture on general regulations of the law including: housing laws, construction laws, fire prevention and firefighting laws, civil laws, land laws, real estate business laws relating to apartment buildings.
2. Lecture on specific details in managing operation and use of apartment buildings.
Article 14. Outline of lectures on regulations of the law pertaining to managing operation and use of apartment building
1. Lectures under Clause 1 Article 13 hereof consist of:
a) General regulations of the law pertaining to housing laws, construction laws, fire prevention and firefighting laws, civil laws, land laws, real estate trading laws relating to apartment buildings;
b) Regulations of the law pertaining to investment, construction, renovation, and maintenance of apartment buildings;
c) Regulations of the law pertaining to land use right and ownership of apartment buildings;
d) Regulations of the law pertaining to housing transactions, contracts for management service of apartment building operation, contracts for apartment building maintenance.
2. Lectures under Clause 2 Article 13 hereof consist of:
a) Regulations of housing laws pertaining to apartment building management and use;
b) Details of Regulation on apartment building management and use.
3. In addition to details specified under Clause 1 and Clause 2 of this Article, training facilities may add other relevant details at request of the learners.
Article 15. Professional training regarding management of apartment building operation
1. Mandatory theory sessions consist of the following 7 topics:
a) Topic 1: Management of apartment building operation;
b) Topic 2: Managing electricity supply, water supply and drainage, ventilation - heating systems in apartment building;
c) Topic 3: Managing operation of fire prevention and firefighting system, equipment in apartment building;
d) Topic 4: Managing operation of elevator and escalator system in apartment building;
dd) Topic 5: Managing environmental hygiene and scenery of apartment building and wastewater discharge;
e) Topic 6: Managing risk, order and security, administration, natural disaster preparedness in apartment building; requirements pertaining to civilized behavior in cities and apartment buildings (if any);
g) Topic 7: Applying information technology in management of apartment building operation.
2. In addition to the 7 topics under Clause 1 of this Article, training facilities may include additional topics to meet learners’ demands.
3. Mandatory practice sessions consist of:
a) Physical survey of management of apartment building operation;
b) Security, protection, customer care, environmental hygiene, fire safety, rescue, adoption of digital technology and management software for apartment building operation;
c) Other practice details relating to managing apartment building operation that suit learners’ demands;
d) Producing reports after survey and practice containing: cooperation between relevant organizations, individuals in managing apartment building operation; evaluation regarding protection, security, fire prevention and firefighting, environmental hygiene of apartment building and adoption of information technology in managing apartment building operation.
Article 16. Outline of lectures on professional training regarding management of apartment building operation
1. Outline of topic 1 on management of apartment building operation consists of:
a) Management models of apartment building operation and cooperation methods and details between relevant organizations and individuals in managing apartment building operation;
b) Management and use of common area, equipment for common use, in common area;
c) Management of entry, exit, noise, security, and hygiene, environment in apartment building;
d) Guidelines on use of public services of apartment building; reception and processing user feedback to improve public service quality;
dd) Procedures receiving and managing equipment, instruments of apartment building;
e) Service operation, including determining, storing, updating information on owners, users of apartment buildings; code of conduct of entities managing operation and solutions for handling information negatively affecting psychology of apartment building users;
g) Other relevant issues to suit learners’ demands.
2. Outline of topic 2 on managing electricity supply, water supply and drainage, ventilation - heating systems in apartment building consists of:
a) Management of operation and maintenance of electrical system, emergency warning system, lighting protection system, grounding system (specifying location, operating mechanism, maintenance principles, and handling of technical issues in operation);
b) Management of operation and maintenance of water supply and drainage system in and outside of apartment building (specifying location, operating mechanism, maintenance principles, and handling of technical issues in operation);
c) Management of operation and maintenance of HVAC (heating, ventilation, air conditioning) system in apartment building (specifying location, operating mechanism, maintenance principles, and handling of technical issues in operation);
d) Cooperation responsibilities and regulation between entities managing apartment building operation and project developers, apartment building administration boards, local government, and contractors for equipment supply;
dd) Other relevant issues to suit learners’ demands.
3. Outline of topic 2 on managing operation of fire prevention and firefighting system, equipment in apartment building consists of:
a) Management of operation of fire prevention and firefighting machinery, equipment in apartment building (specifying location, operating mechanism, maintenance principles, and handling of technical issues in operation);
b) Cooperation responsibilities and regulation between entities managing apartment building operation and project developers, apartment building administration boards, local governments, fire and rescue authority;
c) Other relevant issues to suit learners’ demands.
4. Outline of topic 4 on managing operation of elevator and escalator system in apartment building consists of:
a) Management of operation of elevator and escalator in apartment building (specifying location, operating mechanism, maintenance principles, and handling of technical issues in operation);
b) Cooperation responsibilities and regulation between entities managing apartment building operation and project developers, apartment building administration boards, local governments, and elevator, escalator supply contractors;
c) Other relevant issues to suit learners’ demands.
5. Outline of topic 5 on managing environmental hygiene and scenery of apartment building and wastewater discharge consists of:
a) Hygiene and environment management of apartment building;
b) Management of waste and wastewater processing system operation in apartment building (specifying location, operating mechanism, maintenance principles, and handling of technical issues in operation);
c) Insecticide and tree care procedures;
d) Cooperation responsibilities and regulation between entities managing apartment building operation and project developers, apartment building administration boards, local governments, and urban environment authority;
dd) Other relevant issues to suit learners’ demands.
6. Outline of topic 6 on managing risk, order and security, administration, natural disaster preparedness in apartment building; requirements pertaining to civilized behavior in cities and apartment buildings (if any) consists of:
a) Management of risks in apartment building (specifying risks in managing apartment building operation, evaluating risks, and organizing risk control), insurance policies for limiting risks in apartment buildings and types of insurance contract;
b) Control of order and security in and outside of apartment building (specifying procedures for controlling people, traffic vehicles, and patrol procedures in and outside of apartment building);
c) Knowledge and experience in occupational safety, development of plan and expenditure provisions for fire prevention, firefighting, rescue, and natural disaster preparedness in apartment building;
d) Administrative management in managing apartment building operation;
dd) Requirements pertaining to civilized behaviors in cities and apartment buildings (if any);
e) Other relevant issues to suit learners’ demands.
7. Outline of topic 7 on applying information technology in management of apartment building operation consists of:
a) Application of information technology in connecting project developers, administration boards, entities managing operation, owners, users of apartment building;
b) Application of information technology in management of apartment building operation;
c) Application of information technology in notifying, receiving feedback and propositions of owners, users regarding management services for apartment building operation; inhabitant survey, service quality assessment; organization of online apartment building meeting due to epidemic, natural disasters which render in-person meeting unviable;
d) Other relevant issues to suit learners’ demands.
Article 17. Outline of training and advanced training for members of apartment building administration boards
Outline of training and advanced training for members of apartment building administration board consists of:
1. Knowledge of the law relating to managing apartment building operation and use under Article 13 hereof.
2. Basic details of service contracts for operation management and apartment building maintenance contracts; classification of disputes and entitlement to settle disputes regarding service contracts for operation management and apartment building maintenance contracts.
3. Basic understanding regarding reception of apartment building dossiers, determination of apartment building drawings.
4. Understanding regarding management, collection and use of maintenance costs for common area, financial funding of apartment building administration boards, selection of entities in charge of maintenance for common area, selection of entities managing apartment building operation, cooperation between apartment building administration boards, project developers, entities managing operation, and local governments.
5. Other relevant issues to suit learners’ demands.
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Thông tư 05/2024/TT-BXD (Bản Pdf)
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