Chapter IV

SETTLEMENT OF DISPUTES, COMPLAINTS AND DENUNCIATIONS, EXAMINATION, INSPECTION AND HANDLING OF VIOLATIONS IN E-TRANSACTIONS IN FINANCIAL ACTIVITIES

Article 17.- Settlement of disputes

1. The State encourages parties to e-transactions in financial activities to settle their disputes through reconciliation.

2. When the parties fail to make reconciliation, the competence and order of and procedures for settling disputes over e-transactions in financial activities shall comply with relevant provisions of law.

Article 18.- Complaints and denunciations

Complaints about administrative decisions or administrative acts regarding e-transactions in financial activities and denunciations about violations related to e-transactions in financial activities to competent state agencies shall be made in accordance with law.

Article 19.- Supervision and inspection

1. Competent state agencies shall supervise and inspect in order to promptly detect and handle violations in e-transactions in financial activities.

2. Organizations and individuals entering into e-transactions in financial activities are subject to competent state agencies' supervision and inspection under the provisions of Clause 1 of this Article.

3. The supervision of organizations and individuals entering into e-transactions in financial activities shall be conducted in accordance with law.

Article 20.- Handling of violations

1. Organizations breaking law when entering into e-transactions in financial activities shall, depending on the nature and seriousness of their violations, be administratively sanctioned in accordance with the law on sanctioning of administrative violations or suspended from entering into e-transactions in financial activities in accordance with law.

2. Individuals breaking law when entering into e-transactions in financial activities shall, depending on the nature and seriousness of their violations, be disciplined, administratively sanctioned or examined for penal liability in accordance with law.

3. Organizations and individuals causing damage to other organizations or individuals when entering into e-transactions in financial activities shall pay compensations in accordance with law.