Chapter III
COMPLAINTS AND HANDLING OF COMPLAINTS IN PUBLIC SECTOR ENTITIES
Article 13. Complaints against administrative decisions or actions in public sector entities
Complaint against an administrative decision or action in the public sector entity means that the complainant may, under the Law on Complaints and this Decree, request the public sector entity or competent person in the public sector entity to review an administration decision or action if it finds just cause to determine that the administration decision or action is unlawful and directly infringes their lawful rights and interests.
Article 14. Jurisdiction over complaints in a public sector entity
1. The head of the public sector entity has jurisdiction over the first complaint against his/her administrative decisions or actions or those of officers under his/her management.
2. The head of the immediate superior public sector entity has jurisdiction over the second complaint against administrative decisions or actions made by the head of the inferior public sector entity in case the complainant is still not satisfied with the first complaint-handling decision or the first complaint remains unresolved during the statutory time limit.
If a public sector entity has no immediate superior public sector entity, the head of the regulatory agency that oversees that public sector entity shall have jurisdiction over the second complaint.
3. In case of a complaint against administrative decision or action of the public sector entity established by the Prime Minister, the Minister or Head of ministerial-level agency shall be the second complaint-handling person.
Article 15. Rights and obligations of complainants, complainees, complaint-handling persons, prescriptive period for complaint, complaint-handling time limit, complaint-handling procedures
Rights and obligations of complainants, complainees, complaint-handling persons, prescriptive period for complaint, complaint-handling time limit, complaint-handling procedures against administrative decisions or actions in public sector entities are specified in the Law on Complaints and this Decree.