Chương II Thông tư 07/2014/TT-BYT: Nội dung quy tắc ứng xử

Chapter II

CONTENTS OF THE CODE

Article 3. Conduct of health workers upon performance of assigned duties or tasks

1. List of Dos:

a) Strictly comply with legal regulations on obligations that officials and civil servants must assume;

b) Demonstrate strong ethics, moral characters and healthy lifestyles which a medical practitioner, who are guided by diligence, frugality, justice and integrity, accepts as their ethical standards;

c) Have firm self-discipline; adhere to accepted standards of professional conduct and practice, and abide by internal rules and regulations applied to each sector or organization;

d) Unceasingly improve professional knowledge, competence, ethics, communication and interpersonal skills;

dd) Submit to and comply with assignments; be proactive in and bear responsibility for carrying out work;

e) Contribute ideas about their organization’s operating activities and managerial work in order to ensure high efficiency in work performance;

g) Enhance the prestige and uphold the honor of organizations, management and colleagues;

h) Wear clothes and name badges intended for specific officials and civil servants in conformity with regulations; put insignia on their clothes if they are permitted by laws.

2. List of Don’ts:

a) Seek to evade responsibility or find an excuse for their failure to perform assigned tasks or duties;

b) Abuse delegated powers, authority and reputation of their organizations in dealing with personal work; exaggerate their position for the purpose of acting in their own self-interest;

c) Discriminate on the grounds of ethnicity, sex, social stratification, belief and religion in any shape or form.

Article 4. Conduct of health workers towards colleagues

1. List of Dos:

a) Build up a(n) honest, earnest, strong and cooperative relationship in which shared responsibility and mutual support are required;

b) Stick to the principle of criticism and self-criticism in a(n) unbiased, serious, straightforward and constructive manner;

c) Respect and listen to opinions of colleagues; collaborate and exchange experience and knowledge with other colleagues in performing assigned tasks and duties;

d) Reveal any officials and civil servants in breach of legal regulations on obligations that they have to take on, and report this to competent authorities as well as bear personal responsibility for what they have reported.

2. List of Don’ts:

a) Evade or pass responsibilities and mistakes onto another colleague;

b) Form the faction and create divisions among members in an organization or area.

Article 5. Conduct of health workers towards institutions, organizations and individuals

1. List of Dos:

a) Show their polite, friendly and decent attitudes or behaviors in directly or indirectly contacting the media;

b) Provide appropriate information about work that agencies, organizations or the public need to be advised on in their instructions and responses;

c) Raise people’s awareness of and provide guidance on strict compliance with an organization’s professional rules, regulations and procedures;

d) Protect the confidentiality of information about the State, agency, organization and individual in accordance with laws.

2. List of Don’ts:

a) Show an authoritative, imperious, inconsiderate, unmindful and trouble-making attitude towards an organization or individual;

b) Deliberately procrastinate during their performance of tasks or duties relating to institutions, organizations and individuals;

c) Solicit, accept or receive improper gifts, including money, from institutions, organizations and individuals.

Article 6. Conduct of health workers working at healthcare establishments

1. Strictly comply with 12 Provisions on medical ethics issued together with the Decision No. 2088/QD-BYT of the Minister of Health dated November 6, 1996.

2. List of Dos towards those who have their health examined at healthcare establishments:

a) Treat them in a friendly manner and provide them with careful instructions on how to go through necessary procedures;

b) Carry out the preliminary classification of patients, arrange medical care services provided for patients in numerical order and in order of priority in accordance with regulations;

c) Perform health examination in a private place and show respect to patients; keep patients or their legal representatives informed of health condition or disease status, along with thoughtful explanation;

d) Give medical check-up, indication of undergoing medical tests, prescriptions appropriate for specific diseases and patient’s payment ability;

dd) Provide careful instructions and advices for patients or their legal representatives on use of prescription drugs, care practices and disease surveillance and outpatient’s health re-examination when necessary;

e) Help patients quickly complete hospitalization or admission procedures on receipt of indications from physicians.

3. List of Dos towards inpatients:

a) Promptly admit patients to a healthcare establishment, and reserve and arrange medical beds, and provide clear instructions on internal rules of the hospital and department;

b) Regularly carry out the health examination, and study and find out any change in patient’s health as well as meet any necessary demands of patients; give on-time explanations for any request or query of patients or their legal representatives;

c) Provide health-related counseling and guide for patients or their legal representatives in the process of health care and medical treatment;

d) Promptly solve any issue relating to professional requirements; timely turn up at the request of patients or their legal representatives;

dd) With respect to patients who receive indications for surgeries, inform and explain this to them or their legal representatives in advance about their disease, surgical method, potential risks, and make comprehensive pre-operative preparation as stipulated by regulations. It is vital for giving clear explanation to patients and their legal representatives in case such surgery needs to be suspended or delayed.

4. List of Dos towards patients who are discharged from the hospital or transferred to another hospital:

a) Advise patients and their legal representatives on what to do after discharge from the hospital. It is vital for giving clear explanation to patients and their legal representatives in case the hospital transfer is needed;

b) Publicize healthcare service charges that patients must pay; prove willing to give comprehensive explanation requested by patients and their legal representatives;

c) Promptly process required procedures that patients must follow before hospital discharge or transfer in accordance with legal regulations;

d) Collect feedbacks from patients and their legal representatives after hospital discharge or transfer.

5. List of Don’ts:

a) Fail to comply with professional regulations when on duty;

b) Be motivated by self-interest during their medical practice;

c) Hinder and ignore patients or their legal representatives.

Article 7. Conduct of leadership or management of healthcare establishments

1. List of Dos:

a) Assign work to their officials and civil servants working at healthcare establishments provided that such assignment is publicly disclosed and corresponds to their duties and professions;

b) Expedite and oversee performance of their employee’s duties and tasks, conformity with professional ethics, and behaviors and conduct of officials and civil servants under their supervision; immediately provide rewards for those who gain excellent achievements as well as impose strict penalties without bias on those who commit legal regulations;

c) Thoroughly know legal records, thoughts and desires in order to find the method for employing and managing them in a suitable manner, which shall help enhance the capability, experience, creativity and initiative of each employee in performing assigned tasks and duties;

d) Comply with grassroots democracy statutes, and facilitate learning and intellectual improvement, and promote creative thoughts and new ideas of each official and civil servant;

dd) Respect and make their employees become confident to perform their assigned tasks; draw up the plan to monitor, inspect and provide favorite conditions for their employees to perform their assigned tasks and duties in the most efficient manner;

e) Listen to any complaint from their employees; protect honors and lawful rights and interests of the employees under their supervision;

g) Maintain and foster the solidarity and cultural environment of an organization.

2. List of Don’ts:

a) Prove authoritarian towards, look down on their inferiors, be not a good exemplary and become a person who says much but does little;

b) Make a decision on rewards or impose penalties for any violation in a prejudiced manner;

c) Hinder and fail to follow procedures for dealing with complaints or denunciations; reveal personal identity, address, autograph or other information about the witness;

d) Carry out work relating to production, trading and human force as prescribed in the Anti-corruption Law, the Law on Thrift Practice and Waste Prevention as well as others stipulated by laws and adopted by competent agencies.

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