Chapter IV
TOUR GUIDES
Article 13. Foreign language proficiency standards to be satisfied by tour guides
1. The person who has a good command of a foreign language as prescribed in Point c, Clause 2, Article 59 of the Law on Tourism shall satisfy one of the following standards:
a) He/she holds an associate degree or higher in a foreign language;
b) He/she has completed an associate degree or higher training program designed in a foreign language;
c) He/she holds an associate degree or higher issued by a foreign training institution;
d) He/she holds a certificate of foreign language proficiency at least level 4 of Vietnam’s language proficiency framework or at least level B2 of the Common European Framework of Reference for Languages which is still valid or issued within 05 years with respect to the certificate of foreign language provided in the Appendix I hereof.
2. The degree or certificate awarded by a foreign training institution shall be acknowledged as prescribed by the Ministry of Education and Training or Ministry of Labor, War Invalids and Social Affairs;
Article 14. Tour guiding training program
1. A domestic tour guiding training program includes:
a) Basic professional knowledge: Vietnamese geography, Vietnamese history, Vietnamese culture, Vietnam’s political system and legal documents concerning tourism;
b) Professional knowledge and tour guiding training: introduction to tourism, Vietnam’s tourism areas and tourist attractions, tourist psychology, art of communication in tour guiding, tour guiding skills, healthcare services;
c) Tour guiding skill practice;
d) Tour guiding internship.
2. An international tour guiding training program includes:
a) Basic professional knowledge: Vietnamese geography, Vietnamese history, Vietnamese culture, history of world civilizations, Vietnam’s political system and legal documents concerning tourism;
b) Professional knowledge and tour guiding training: introduction to tourism, Vietnam’s tourism areas and tourist attractions, tourist psychology, international cultural exchange, art of communication in international tour guiding, tour guiding skills, healthcare services, immigration, aviation and accommodation, diplomatic protocol;
c) Tour guiding practice;
d) Tour guiding internship.
Article 15. Organization of examinations and issuance of certificates of training in tour guiding
1. A training institution is allowed to organize examinations and issue certificates of training in tour guiding if it:
a) is a college-level or higher training institution licensed to provide training in tour guiding, tourism services and travel management;
b) has an organization examination plan which includes the following contents: tests on the knowledge specified in Article 14, Point a, Clause 3 of this Article, organization procedures, infrastructure and examination board;
c) does not violate regulations on organization of examinations and issuance of certificates of training in tour guiding within 03 years before the day on which the training institution organizes the examiniation.
2. The training institution shall:
a) follow inspection, supervision and professional instructions given by the General Department of Tourism;
b) update and supplement tests twice a year;
c) retain examinees’ applications, exam papers, exam results and documents relating to examinations in accordance with regulations of law;
d) send notice enclosed with the examination organization plan specified in Point b, Clause 1 of this Article to the General Department of Tourism at least 30 days before the date of examination;
dd) send exam results to the General Department of Tourism and update the list of examinees issued with the certificate on the tour guide management website within 45 days from the end of the examination.
3. The General Department of Tourism has the power to:
a) decide on structure and volume of tour guiding tests according to the knowledge specified in Article 14 of this Circular and publish them on the web portal of the Ministry of Culture, Sports and Tourism. The test shall consist of theory and skill parts.
b) provide guidance on and carry out inspection and supervision of organization of examinations and issuance of certificates of training in tour guiding;
c) request a training institution not to organize examinations in tour guiding in case it is discovered that the institution fails to satisfy the criteria specified in Clause 1 of this Article until it satisfies all criteria.
4. The certificate of training in domestic tour guiding and certificate of training in international tour guiding shall be issued to the person who has passed the equivalent tour guiding examination.
Article 16. Examination on on-site tour guiding
1. Knowledge about on-site tour guiding:
a) Social psychology of tourist behavior by market, gender and age;
c) Verbal communication and non-verbal communication skills;
d) Problem solving skills;
d) Procedures for on-site tour guiding, specialized tour guiding skills
2. Knowledge about tourism areas or tourist attractions:
a) General introduction to the area;
b) General introduction to the history of the tourism area or tourist attraction;
c) Basic characteristics of the tourism area or tourist attraction;
d) Comparison of value of the local tourism area or tourist attraction to some equivalent tourism areas or tourist attractions.
3. Presentation of the tourism area or tourist attraction.
Article 17. Refresher course for domestic and international tour guides
1. A refresher course for domestic and international tour guides consists of 30 lessons, including:
a) World tourism, trends and prospects;
b) National economy, politics and society;
c) System of new legal documents concerning tourism;
d) State management of tourism;
dd) Vietnam’s tourism development, information about new or key tourism products;
e) Measures for ensuring safety of tourists.
2. The Department of Tourism and Department of Culture, Sports and Tourism shall announce a plan for refresher course organization and issue the certificate of completion of refresher course for international and domestic tour guides.
3. According to the plan for refresher course organization announced by the Department of Tourism and Department of Culture, Sports and Tourism, tour guides shall submit the application form to the Department of Tourism and Department of Culture, Sports and Tourism.
Within 10 days from the end of the refresher course, the Department of Tourism and Department of Culture, Sports and Tourism shall issue the certificate of completion of refresher course to international and domestic tour guides. The certificate of completion of refresher course is valid for a period of 01 year from the date of issuance.
Tìm kiếm
Thông tư 06/2017/TT-BVHTTDL (Bản Word)
Thông tư 06/2017/TT-BVHTTDL (Bản Pdf)