Chương IV: Nghị định 64/2014/NĐ-CP hướng dẫn Luật Tiếp công dân Quy chế phối hợp hoạt động tiếp công dân tại trụ sở tiếp công dân

Chapter IV

REGULATION ON COORDINATION OF CITIZEN RECEPTION ACTIVITIES AT CITIZEN RECEPTION OFFICES

Article 11. Scope of receiving and handling complaints, denunciations, petitions and reports

1. The scope of receiving and handling complaints, denunciations, petitions and reports of agencies and organizations participating in regular citizen reception at central, provincial- and district-level citizen reception offices must comply with Clause 4, Article 11; Clause 4, Article 12; and Clause 4, Article 13 of the Law on Reception of Citizens.

Commune-level civil servants receiving citizens on a part-time basis shall assist chairpersons of commune-level People’s Committees in receiving citizens and handling complaints, denunciations, petitions and reports within the scope of responsibility of People’s Committees, chairpersons of People’s Committees, People’s Councils and chairpersons of People’s Councils.

2. Representatives of agencies and organizations participating in regular citizen reception at citizen reception offices shall:

a/ Receive citizens, receive and handle complaints, denunciations, petitions and reports within the scope of responsibility of their agencies and organizations. For cases and matters which fall within the scope of responsibility of other agencies or organizations participating in regular citizen reception at citizen reception offices, guide citizens in making complaints, denunciations, petitions or reports to representatives of such agencies or organizations;

b/ For complicated cases or matters involving many agencies and organizations, citizen reception officers shall report them to the head of the citizen reception board for coordination with competent persons of related agencies, organizations and units in consideration and settlement;

c/ For cases or matters for which guiding documents or written replies have been issued but citizens continue making complaints, denunciations, petitions or reports, citizen reception officers shall coordinate with representatives of competent agencies and organizations in guiding citizens in making complaints, denunciations, petitions or reports in accordance with law;

d/ Refuse to receive citizens in the cases specified in Article 9 of the Law on Reception of Citizens.

Article 12. Citizen reception and assignment of representatives of agencies and organizations participating in regular citizen reception at citizen reception offices

1. Citizen reception boards and agencies and organizations participating in regular citizen reception at citizen reception offices shall receive citizens as follows:

a/ The Central Citizen Reception Board has the duty of receiving citizens and shall assign officers to regularly receive citizens on workdays and in irregular cases.

The Office, the Inspection Commission and the Internal Affairs Commission of the Party Central Committee, the People’s Aspirations Board of the National Assembly Standing Committee, the President Office and the Government Office shall send representatives to collaborate with the Central Citizen Reception Board in regularly receiving citizens at central citizen reception offices in accordance with the Law on Reception of Citizens;

b/ Provincial-level citizen reception boards have the duty of receiving citizens and shall assign officers to regularly receive citizens on workdays and in irregular cases.

The Office, the Inspection Board and the Internal Affairs Commission of the provincial- level Party Committee, the Office of the National Assembly Deputies ’ Delegation and the provincial-level People’s Council shall send representatives to collaborate with the provincial- level citizen reception board in regularly receiving citizens at the provincial-level citizen reception office in accordance with the Law on Reception of Citizens;

c/ District-level citizen reception boards have the duty of receiving citizens and shall assign officers to regularly receive citizens on workdays and in irregular cases.

The Office and the Inspection Board of the district-level Party Committee shall send representatives to collaborate with the district-level citizen reception board in regularly receiving citizens at the district-level citizen reception office in accordance with the Law on Reception of Citizens;

d/ Civil servants of commune-level People’s Committees shall receive citizens as assigned by the commune-level People’s Committee chairpersons. Commune-level People’s Councils shall assign cadres to receive citizens at the offices of commune-level People’s Committees;

dd/ Timetables on citizen reception by agencies and organizations participating in citizen reception at citizen reception offices shall be posted up publicly. Citizen reception officers shall receive citizens according to the announced timetable or irregularly receive citizens as assigned by the head of the citizen reception board or as requested by leaders of these agencies or organizations.

2. Agencies and organizations participating in citizen reception at citizen reception offices shall assign capable persons with relevant qualifications to regularly receive citizens.

a/ The assignment of citizen reception officers by agencies and organizations participating in citizen reception shall be notified in writing to the head of the citizen reception board, clearly stating their full names, positions and scope of duty;

b/ Representatives of agencies and organizations participating in citizen reception at the citizen reception office shall comply with the regulation on citizen reception and rules of the citizen reception office; perform their tasks within the assigned scope; abide by the direction of the heads of their agencies and organizations and the administration of the citizen reception board head when receiving citizens; and closely collaborate with other cadres and civil servants at the citizen reception office in receiving citizens;

c/ The citizen reception board head shall comment and evaluate the performance of citizen reception officers of agencies and organizations participating in regular citizen reception at the citizen reception office.

Article 13. Coordination in management and administration of citizen reception activities at citizen reception offices

1. A citizen reception board shall coordinate with agencies and organizations participating in citizen reception in monitoring and managing officers regularly receiving citizens at the citizen reception office.

2. A citizen reception board shall assume the prime responsibility for, and coordinate with representatives of agencies and organizations participating in regular citizen reception at the citizen reception office in, receiving, guiding and replying citizens; assume the prime responsibility for, and coordinate with agencies and organizations participating in regular citizen reception at the citizen reception office or related agencies and organizations in, advising and assisting heads of agencies and organizations participating in citizen reception at the citizen reception office or Party and State leaders at the central or local level in receiving citizens.

Representatives of agencies and organizations participating in regular citizen reception at the citizen reception office shall closely coordinate with the citizen reception board in organizing citizen reception; prepare related documents and dossiers for citizen reception at the request of the heads of their agencies and organizations or Party and State leaders at the central or local level.

3. A citizen reception board shall hold monthly meetings with representatives of agencies and organizations participating in regular citizen reception at the citizen reception office; and when necessary, invite representatives of related agencies, organizations and units or agencies responsible for protecting the citizen reception office to participate in citizen reception.

4. A citizen reception board shall coordinate with the state inspection agency of the same level in providing professional guidance on citizen reception and settlement of written requests; propose the commendation of persons and collectives recording achievements in citizen reception; and monitor and review the implementation of regulations on coordination in citizen reception at citizen reception offices.

Representatives of agencies and organizations participating in regular citizen reception at the citizen reception office shall closely coordinate with the citizen reception board in notifying the situation of citizen reception within their responsibility; providing information; discussing guidelines for handling related or complicated cases and matters and professional problems; and monitoring, urging and examining the situation of citizen reception at the citizen reception office.

5. A citizen reception board shall assume the prime responsibility for, and coordinate with representatives of agencies and organizations participating in regular citizen reception at the citizen reception office, related agencies, organizations and units and local People’s Committees in, taking measures to support citizens when necessary.

Article 14. Coordination in reception and guidance of citizens

1. Citizen reception boards at all levels shall organize officers on duty, and safeguard, administrative, clerical and instruction sections to serve citizens.

The section or civil servants assigned to receive and guide citizens of a citizen reception board shall receive, guide and refer citizens to representatives of agencies and organizations participating in regular citizen reception at the citizen reception office for making complaints, denunciations, petitions or reports in accordance with law.

2. Representatives of agencies and organizations participating in regular citizen reception at citizen reception offices shall receive and handle complaints, denunciations, petitions and reports within the scope of their assigned tasks.

3. Citizen reception boards shall monitor and review the citizen reception and handling of complaints, denunciations, petitions and reports at citizen reception offices.

Article 15. Coordination in monitoring and urging

1. A citizen reception board may request competent agencies, organizations or units to promptly settle within prescribed time limits complaints, denunciations, petitions and reports forwarded by the former.

For a matter or case whose settlement is delayed or which is not settled, the head of the central or provincial- or district-level citizen reception board shall report it respectively to the Inspector General of the Government Inspectorate of Vietnam or to the chairperson of the provincial-or district-level People’s Committee for examination of responsibilities of agencies, organizations, units and persons competent to settle that matter or case.

If detecting an agency or organization or a unit or person violating law, it shall propose a competent agency to handle in accordance with law. If detecting criminal signs, the head of the central or provincial- or district-level citizen reception board shall propose the Inspector General of the Government Inspectorate of Vietnam or the chairperson of the provincial- or district-level People’s Committee respectively to forward records of the matter or case to investigation agencies for handling in accordance with law.

2. The head of a citizen reception board may request competent persons of agencies and organizations participating in regular citizen reception at the citizen reception office to coordinate in and assign staff to participate in examination when required.

3. Agencies and organizations participating in regular citizen reception at a citizen reception office shall coordinate with the citizen reception board in sending staff to participate in the examination team and provide related information and documents.

Article 16. Coordination in protecting citizen reception offices, citizen reception officers and persons making complaints, denunciations, petitions or reports

1. Coordination in protecting citizen reception offices and citizen reception officers:

a/ A citizen reception board shall coordinate with the public security agency in ensuring security, order and safety for citizen reception officers at the citizen reception office; hold monthly and quarterly meetings to review and evaluate the coordination in protecting the citizen reception office;

b/ Within the scope of its tasks and powers, the public security agency shall coordinate with the citizen reception board and agencies and organizations participating in regular citizen reception at the citizen reception office and related agencies, organizations and units in ensuring security, order and safety for citizen reception officers at the citizen reception office and handle violators in accordance with law.

2. Coordination in protecting persons making complaints, denunciations, petitions or reports:

a/ Persons making complaints, denunciations, petitions or reports at a citizen reception office shall be respected and protected by agencies and organizations; and may receive explanations and guidance to exercise the right to make complaints, denunciations, petitions and reports in accordance with law.

Responsible agencies and organizations shall ensure confidentiality for and take measures to protect denouncers in accordance with law;

b/ Citizen reception agencies, organizations and officers shall show proper attitude toward, respect for, listen to, give explanations and instructions for citizens to exercise the right to make complaints, denunciations, petitions and reports in accordance with law;

Citizen reception officers may neither trouble, harass nor obstruct persons making complaints, denunciations, petitions or reports, nor discriminate citizens when receiving them.

Article 17. Coordination in handling cases involving many people making complaints, denunciations, petitions or reports on the same matter

1. Citizen reception boards at all levels shall closely coordinate with agencies and organizations participating in regular citizen reception at citizen reception offices, related agencies, organizations and units and state inspection agencies at all levels in handling cases involving many people making complaints, denunciations, petitions or reports on the same matter.

2. Agencies and organizations participating in regular citizen reception at citizen reception offices and state inspection agencies at all levels shall closely coordinate with citizen reception boards in handling cases involving many people making complaints, denunciations, petitions or reports on the same matter.

3. Related agencies and organizations shall closely coordinate with citizen reception boards in receiving citizens, provide related information and documents, settle cases and matters within their competence, mobilize, persuade and take measures for citizens to return to their localities, and take other measures to handle cases involving many people making complaints, denunciations, petitions or reports on the same matter.