Chương II: Nghị định 64/2014/NĐ-CP hướng dẫn Luật Tiếp công dân Tiếp công dân tại các cơ quan thuộc chính phủ, đơn vị sự nghiệp công lập

Chapter II

CITIZEN RECEPTION AT GOVERNMENT-ATTACHED AGENCIES AND PUBLIC NON-BUSINESS UNITS

Article 3. Organization of citizen reception at government-attached agencies and public non-business units

1. Government-attached agencies shall organize the reception of citizens making complaints, denunciations, petitions or reports. Depending on the nature, characteristics and size of their organization and activities and requirements of the settlement of complaints, denunciations, petitions and reports, heads of government-attached agencies shall assign civil servants of their inspectorates to receive citizens.

2. Public non-business units involved in the settlement of regimes, policies and benefits for citizens and organizations shall organize the reception of citizens making complaints, denunciations, petitions or reports. Heads of public non-business units shall assign civil servants and public employees of specialized sections to receive citizens.

Pursuant to the Law on Reception of Citizens and this Decree, heads of government- attached agencies and public non-business units shall prescribe the reception of citizens at their attached agencies, organizations and units.

Article 4. Responsibilities of heads of government-attached agencies or public non- business units

1. To lead, direct and organize citizen reception work of their agencies or units:

a/ To issue rules and regulations on citizen reception;

b/ To arrange convenient places for citizen reception; to ensure physical foundations for citizen reception;

c/ To assign cadres, civil servants and public employees to regularly receive citizens;

d/ To closely coordinate with related agencies, organizations and units in receiving citizens and handling cases involving many people making complaints, denunciations, petitions or reports on the same matter;

dd/ To examine and urge responsible agencies, units and persons under their management to abide by law when receiving citizens;

e/ To ensure safety and order for citizen reception activities;

g/ To report on the situation and results of citizen reception work to competent agencies and organizations.

2. To receive citizens in person at least 1 day a month at citizen reception places of their agencies or units.

3. To irregularly receive citizens in the following cases:

a/ Pressing and complicated cases involving many people and related to responsibilities of many agencies, organizations and units, or about which opinions of agencies, organizations and units remain divergent;

b/ Cases, without prompt direction and consideration, may cause serious consequences, lead to destruction of state or collective property, harm the lives or property of people, or affect security, political stability or social order and safety.

4. When receiving citizens, to reply on the settlement of cases and matters to citizens. If unable to reply immediately, to direct agencies, organizations, units, civil servants or public employees under their management in promptly considering and settling the cases and notifying the time of reply to citizens.

Article 5. Citizen reception places of government-attached agencies and public non- business units

1. Heads of agencies or units shall arrange spacious and convenient places for citizen reception, which must have separate citizen reception rooms and be furnished with necessary physical facilities to facilitate citizen reception work.

2. Rules on citizen reception, guidelines on the process of receiving citizens and settling complaints, denunciations, petitions and reports in accordance with law, and information on citizen reception by agencies and units must be posted up at the offices of agencies and units and citizen reception places and published on their websites (if any), including:

a/ Citizen reception places; time of regular citizen reception;

b/ Timetable on citizen reception by heads of agencies or units;

c/ Participants and tentative agendas of regular citizen reception sessions.