Chương IV Luật Bảo vệ quyền lợi người tiêu dùng 2023: Hoạt động bảo vệ quyền lợi người tiêu dùng của mặt trận tổ quốc việt nam, tổ chức chính trị - xã hội và tổ chức xã hội

Chapter IV

CONSUMER RIGHT PROTECTION ACTIVITIES BY VIETNAMESE FATHERLAND FRONT, SOCIO-POLITICAL ORGANIZATIONS AND SOCIAL ORGANIZATION

Article 48. Responsibility of Vietnamese Fatherland Front and socio-political organizations.

1. Vietnamese Fatherland Front has the responsibility to:

a) Disseminate the Communist Party’s policies and guidelines and the State’s policies and laws on protection of consumers’ rights to the people so that they become acquainted with and implement such.

b) Supervise the implementation of regulations of law on protection of consumers’ rights by regulatory bodies at all levels and traders; express social criticism of draft legal documents, plans, programs, projects and schemes of consumer right protection authorities.

2. Socio-political organizations have the responsibility to:

a) Implement the regulations set out in clause 1 of this Article;

b) Advise and assist their members and the People on the issues concerning protection of consumers’ rights.

Article 49. Social organizations participating in protection of consumers’ rights

1. Social organizations established and operating under regulations of law on associations are entitled to participate in protection of consumers’ rights.

2. Social organizations participating in protection of consumers’ rights include social organizations whose principles and purposes are to participate in protecting consumers' rights and other social organizations participating in protecting consumers' rights.

3. Social organizations participating in protection of consumers’ rights shall operate under regulations of this Law and other relevant regulations of law.

4. The State encourages social organizations to participate in protection of consumers’ rights. Social organizations participating in protection of consumers’ rights are assigned by the State to perform several tasks in protecting consumers’ rights and provided with state funding in accordance with regulations of law on state budget and law on associations and other relevant regulations of law.

Article 50. Activities by social organizations participating in protection of consumers’ rights

1. Activities by social organizations participating in protection of consumers’ rights include:

a) Instructing, assisting and advising consumers upon request;

b) Providing competent authorities with information about traders’ violations against laws;

c) Participating in contributing their comments on guidelines, policies, laws, plans, programs, projects and schemes on protection of consumers’ rights;

d) Propagating, disseminating and providing education about guidelines, policies and laws on protection of consumers’ rights and related guidelines, policies and laws;

dd) Participating in assisting in negotiating or mediating in disputes between consumers and traders under regulations of law upon request.

e) Independently reviewing, testing and publishing results of review or testing of quality of products, goods and services in accordance with regulations of law; reflecting and evaluating the reliability of online traders; informing and warning consumers about products, goods and services and take responsibility to the law for their information and warnings; requesting competent authorities to impose penalties for violations of the law on protection of consumers' rights;

g) Representing consumers to initiate civil lawsuits over the protection of consumers' rights upon request and with authorization in accordance with law;

h) Initiating civil lawsuits over the protection of consumers' rights themselves in the public interests when the conditions specified in clause 2 of this Article are satisfied;

i) Provide training to increase consumers’ awareness and knowledge.

2. A social organization participating in protection of consumers’ rights is entitled to initiate a civil lawsuit over the protection of consumers' rights itself in the public interests if it fully satisfies the following conditions:

a) It is lawfully established as prescribed by law;

b) Its principles and purposes are to protect consumers’ rights or in the public interests related to consumers’ rights;

c) It has been operating for at least 01 year from the date of establishment to the date of exercising its right to initiate the lawsuit itself;

d) Its scope of operation covers a district or a larger area.

Article 51. Rights of social organizations participating in protection of consumers’ rights

A social organization participating in protection of consumers’ rights reserves the right to:

1. Participate in inspection activities related to protection of consumers’ rights at the request of competent authorities.

2. Cooperate with agencies and organizations in participating in protection of consumers’ rights.

3. Be notified of the status of information provided or requested and have it processed and kept confidential.

4. Be trained in skills in protecting consumers’ rights.

5. Accede to international organizations relevant to consumer right protection under regulations of law on associations and other relevant regulations of law.

6. Participate in programs, projects, research topics, consulting, social criticism and assessment and other activities related to consumer right protection at the request of competent authorities.

Article 52. Responsibility of social organizations participating in protection of consumers’ rights

A social organization participating in protection of consumers’ rights has the responsibility to:

1. Comply with regulations enshrined in this Law and other relevant regulations of law.

2. Not to infringe upon interests of the State, legitimate rights and interests of traders during its participation in protection of consumers’ rights.

Article 53. Social organizations whose principles and purposes are to protect consumers’ rights

1. Social organizations whose principles and purposes are to protect consumers’ rights shall carry out the activities prescribed in clause 1 Article 50 of this Law.

2. Social organizations whose principles and purposes are to protect consumers’ rights are assigned by competent authorities to conduct the activities mentioned in points a, d, dd, e, g, h and i clause 1 Article 50 of this Law.

3. Social organizations whose principles and purposes are to protect consumers’ rights are not allowed to refuse to advise and assist in consumers’ legitimate complaints.

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