Chương I Thông tư liên tịch 18/2015/TTLT-BTTTT-BTC: Quy định chung

Chapter I

GENERAL PROVISIONS

Article 1. Governing scope

This Joint Circular regulates the handling of parcels without recipients in enterprises providing postal services.

Article 2. Regulated entities

This Circular applies to organizations and individuals in connection with the handling of parcels without recipients.

Article 3. Determination of parcels without recipients

1. Parcels are determined as having no recipients in the following cases:

a) Parcels rejected by recipients and refused to get back by senders (hereinafter referred to as rejected parcels)

b) Parcels undeliverable to recipients and not returnable to senders as prescribed in Clauses 1, 4, Article 17 of the Law on Post after six months since the parcel is accepted unless otherwise as regulated in Point a of this Clause (hereinafter referred to as undeliverable parcels) This time limit includes public disclosure of information as prescribed in Article 4 hereof.

2. Foundations for the determination of parcels as having no recipients include:

a) Parcels rejected by recipients as prescribed in Point a, Clause 1 of this Article:

a.1. Information about time of rejection by recipients;

a.2. Information about parcels rejected (Number sign (if any), peculiar signs of parcels; full name, address of senders, recipients on parcels and other relevant information);

a.3. Signatures, full name, information about ID cards or passports or papers identifying record of recipients; In case recipients are organizations, it is required to include stamps, signatures and full name of competent representatives of such organization.

b) Parcels undeliverable as prescribed in Point a, Clause 1 of this Article:

b.1. Reasons;

b.2. Signature, full name of staff delivering such parcel.

c) In case a written refusal to get the parcel back is issued by the sender when it is undeliverable, this document shall serve as foundations for the determination of sender’s refusal.

Article 4. Public disclosure of information about undeliverable parcels

1. Businesses shall publicly disclose information about undeliverable parcels at post offices at provincial and municipal level, and on the website of businesses (if any) within three months at the latest.

2. Information to be disclosed shall include:

a) Number sign of parcels (if any);

b) Date of acceptance of parcels (date stamp or information about time of acceptance of parcels as foundations for determination of acceptance date);

c) Post offices that accept parcels;

d) Full name and address of senders, recipients;

dd) Weight of parcels (if any);

e) Reasons for being undeliverable and not returnable;

g) Deadline for public disclosure of information;

h) Information about the return of parcels;

Article 5. List of parcels without recipients

1. Businesses should make a list of parcels without recipients and rejected parcels as foundations for handling.

2. List of parcels without recipients includes the following information:

a) Number sign of parcels (if any);

b) Date of acceptance of parcels (date stamp or information about time of acceptance of parcels as foundations for determination of acceptance date);

c) Post offices that accept parcels;

d) Full name and address of senders, recipients;

e) Reasons for being undeliverable and not returnable;

e) Time for public disclosure of information about undeliverable parcels;

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