Chapter IV
MINISTERIAL- OR PROVINCIAL-LEVEL PUBLIC SERVICE PORTALS AND SINGLE-WINDOW ELECTRONIC INFORMATION SYSTEMS
Article 16. Ministerial- or provincial-level public service portals
1. Ministerial- or provincial-level public service portals must use domain names in the identical form: dichvucong.(name of ministry or locality).gov.vn with Vietnamese interfaces, e-services.(English name of ministry or locality).gov.vn with English interfaces; the name of a ministry or locality shall be subject to laws.
2. Ministerial- or provincial-level public service portals, which are interfaces used for communicating with organizations and individuals, shall provide the following functions:
a) Provide information about online administrative procedures and public services.
Administrative procedures to be served shall include main information in sync with the national database of administrative procedures such as codes of administrative procedures, contents of constituents of administrative procedures and others: Entity identity codes; levels of online public services.
b) Authenticate users according to the method of integration with the validation system of the national public service portal and authentication measures subject to the Circular No. 32/2017/TT-BTTTT dated November 15, 2017 of the Ministry of Information and Communications, prescribing provision of online public services and assurance of easy accessibility to webpages or electronic information portals of state regulatory authorities.
c) Receive level-3 and level-4 online public services directly or through connection to the national public service portal.
d) Search information, depending on authentication levels:
- Level – Requiring no authentication: Publicly disclosing information about codes of administrative documentation and levels of completion of the task of handling administrative procedures;
- Level – Already granting authentication: Providing information about the status of submitted administrative documentation of users at the level of specialized division or subdivision; progress and results of handling of complaints and suggestions of users; electronic information and documents that users have already been provided to public service portals.
dd) Provide instructions and supports for implementation of administrative procedures on interfaces by using sample questionnaire and answers and combined information about questions and answers already available on portals and via switchboards/specialized telephone numbers (if any); via user response functions such as communication channels on interfaces of portals or automatic assistant tools (if any).
e) Receive complaints and suggestions from people and enterprises about handling of administrative procedures, connect and share information with systems designed for receiving and answering complaints and suggestions of people and enterprises.
g) Assess the handling of administrative procedures, the handling of complaints and suggestions of state regulatory authorities under the provisions of Chapter III herein.
h) Make statistical and review reports on provision and handling of administrative procedures from public service portals and single-window electronic information systems of ministries, sectoral administrations and localities.
i) Connect, integrate and share information according functions specified in points a, b, c, d, dd, e, g and h of clause 2 of this Article with the national public service portal.
k) Provide other functions under decisions of Ministers, Heads of Ministry-level agencies and Chairpersons of provincial-level People's Committees.
Article 17. Ministerial- or provincial-level single-window electronic information systems
1. Ministerial- or provincial-level single-window electronic information systems are internal information systems assisting public staff members in carrying out and handling administrative procedures for organizations and individuals and provide the following functions:
a) Receive documentation of organizations and individuals from One-stop Shops, national public service portal, ministerial-level or provincial-level public service portals, and automatically grant codes of administrative documentation to facilitate the monitoring of processing of submitted documentation and notification of results;
b) Manage the entire process of handling of specific documentation on the basis of recording specific implementation steps in the real-time process and store the history of activities involved in handling of administrative procedures;
c) Assess the quality of handling of administrative procedures directly according to results of receipt and handling of documentation or through integration of information from public service portals;
d) Provide information about the status of submitted documentation to Ministerial- or provincial-level public service portals or national public service portal so that they publicly disclose such information in accordance with lawsoft;
dd) Manage implementation of accountability of entities and public staff members upon receipt of comments from organizations and individuals; manage the assessment of satisfaction of organizations and individuals.
e) Connect and integrate with systems designed to manage and assess control of administrative procedures and national reporting information system in order to provide information about progress and results of handling of administrative procedures in reporting periods in accordance with Chapter III in the Circular No. 02/2017/TT-VPCP.
2. Public staff members working at One-stop Shops and specialized entities or affiliates related to handling of administrative procedures shall update information about handling of administrative procedures arranged in order of codes of administrative documentation on ministerial- or provincial-level single-window electronic information systems.
Article 18. Platform for connection and sharing of information between information systems
Ministerial- or provincial-level public service portals, single-window electronic information systems and national public service portal may connect, integrate and share information on the platform for integration and sharing of data which is developed from the national document interconnection axis.
Article 19. Codes of documents submitted for implementation of administrative procedures
1. Document code structure shall include alphabetical and numeric characters as follows:
V1V2V3.Z1Z2.Y1Y2.MX1X2-YYMMDD-XXXX
Where:
- V1V2V3.Z1Z2.Y1Y2.MX1X2 denotes the code of an entity in compliance with the national technical regulation on structures of identity codes and formats of data packets enabling connection between document management and administration systems as prescribed in the Circular No. 10/2016/TT-BTTTT dated April 1, 2016 of the Ministry of Information and Communications;
- YYMMDD denotes the date of receipt of documentation, including 06 numeric characters; YY stands for 02 ending numbers of the year, MM stands for 02 ending numbers of the month and DD stands for 02 ending numbers of the day.
- XXXX denotes the ordinal number of documentation received within the day, including 04 numerical characters.
2. Ministries, sectoral administrations and localities receiving documentation may apply barcode or QR code technologies and codes of administrative procedures for monitoring of handling of administrative procedures.
Article 20. Sector or industry classification codes of administrative procedures
1. Code structure
Sector or industry classification code structure shall include alphabetical and numeric characters as follows: MX1X2-LV
Where:
- MX1X2 denotes the tier-1 entity code in compliance with the national technical regulation on structures of identity codes and formats of data packets enabling connection between document management and administration systems as prescribed in the Circular No. 10/2016/TT-BTTTT dated April 1, 2016 of the Ministry of Information and Communications;
- LV denotes the sector classification code, including alphabetical and numerical characters in the list issued by the Chief cum Minister of the Government’s Office.
2. Sector or industry classification codes shall be available for use in the national public service portal, ministerial- or provincial-level public service portals and single-window electronic information systems.
Article 21. Procedures for designing and providing online public services on public service portals
Online public services carried out on public service portals shall be designed and put to use by taking the following steps:
1. Selecting administrative procedures permitted for provisions of online public services.
a) Determine users and demands on the basis of researching and assessing demands and users according to criteria such as high rate of appearance, popularity and having capability of providing online public services.
b) Determine administrative procedures in which online public services will be rendered only if they meet criteria specified in the Circular No. 02/2017/TT-VPCP.
c) Upgrading online public services from level 3 to level 4 must depend on user’s demands on the basis of results of receipt and handling of documentation online that make up at least 30% of total documentation and contents of administrative procedures meeting criteria for implementation of level-4 online public services as provided in the Circular No. 02/2017/TT-VPCP.
2. Setting the general procedures
Based on the list of online public services already determined, build the general procedures for rendering of online public services in specific sectors and industries which clearly set deadlines and schedule of implementation, building, operation and usage of online public service rendering systems at the ministerial or provincial level.
3. Proposing online public services to be designed
Entities shall report to heads of ministries, sectoral administrations and provincial-level People's Committees on design of online public services, responsibilities of entities involved in design, implementation, assessment and anticipation of difficulties or challenges faced during the process of implementing online public services, including difficulties related to institution, infrastructure, technical solutions, culture and habits of users, and recommendations about necessary actions to deal with them.
4. Developing specific online public services
Developing specific online public services must ensure relevance to the general procedures specified in clause 2 of this Article and the following steps:
a) Simplify administrative procedures already selected with particular attention paid to documents that must be submitted on the basis of assessment of existing data sources and extent of availability in integration and provision of information during the process of handling of administrative procedures according to the online method; simplify the process and duration of implementation and other constituents of administrative procedures on the basis of application of information technology to the receipt and handling of administrative procedures.
b) Determine data that need to be provided, solutions to providing data and assess the extent of availability in provision of data sources; public services in the general procedures that have already been rendered and similar ones that are currently in use.
c) Determine proper electronic identification and authentication solutions out of which those that may be compatible with smart mobile devices are preferred.
d) Design the detailed electronic procedures on the basis of administrative procedures already simplified; electronic identification and authentication solutions, integration and sharing of information with data sources and other public services.
dd) Conduct tests for perfection of online public services; implement propaganda programs for provision of online public services so that users can have access to information and use these services to meet their demands.
5. Rendering online public services
a) Take charge of rendering online public services.
b) Receive and deal with complaints and suggestions of individuals and organizations.
c) Survey and assess level of satisfaction of organizations and individuals.
d) Improve the quality of online public services.
Tìm kiếm
Thông tư 01/2018/TT-VPCP (Bản Word)
Thông tư 01/2018/TT-VPCP (Bản Pdf)