Chương III Nghị định 55/2024/NĐ-CP: Bảo vệ quyền lợi người tiêu dùng trong giao dịch với cá nhân hoạt động thương mại độc lập, thường xuyên, không phải đăng ký kinh doanh

Chapter III

PROTECTION OF CONSUMERS’ RIGHTS IN TRANSACTIONS WITH PERSONS ENGAGING IN INDEPENDENT AND REGULAR COMMERCIAL ACTIVITIES NOT SUBJECT TO BUSINESS REGISTRATION

Article 4. Responsibilities of persons engaging in independent and regular commercial activities not subject to business registration within the premises of markets and malls

Persons engaging in independent and regular commercial activities not subject to business registration within the premises of markets and malls shall, aside from implementing the responsibilities prescribed in Clause 1 Article 9 of the Law on Protection of Consumers’ Rights, adequately implement responsibilities for the protection of consumers’ rights as prescribed in intramural regulations issued by organizations managing such markets and malls under the law.

Article 5. Responsibilities of organizations managing markets and malls

1. Issue intramural regulations according to the law, specifying basic contents of the protection of consumers' rights, including rights and responsibilities of consumers and sellers; persons responsible for receiving and settling request and feedback from consumers and violation handling measures.

2. Mediate disputes between consumers and sellers within the premises of markets or malls when requested.

3. Place and maintain operation of scales or measuring devices in markets or malls for consumers to inspect the quantity and mass of goods. Scales and measuring devices shall be inspected and be within the inspection period according to the law on measurement.

4. Regularly supervise the quality and quantity of goods, scales, and measuring devices in markets or malls.

5. Establish and disclose hotlines to receive and settle requests from consumers in conformity with the classification of markets and malls as prescribed by the law.

6. Biannually notify and cooperate with authorities in charge of commerce, market management, food safety, standards, measurement, and quality in controlling the quality, quantity, origin, and safety of foods regarding goods and services within the premises of markets or malls under their management.

7. Report to competent authorities when detecting violations against the law on the protection of consumers’ rights and other relevant laws.

8. Handle violations according to intramural regulations issued under the law.

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