necessary to (5)_______ send complex messages

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks from 6 to 10.

In European and North American cultures, body language behaviors can be divided into 2 groups: open or closed and forward or backward.

Open/closed postures are the easiest to (6)__________. People are open to messages when they show open hands, face you fully, and have both feet on the ground. This indicates that they are (7)__________ to listen to what you are saying, even if they are disagreeing with you. When people are closed to messages, they have their arms folded or their legs crossed, and they may turn their bodies away. This body language usually means that people are rejecting your message.

Forward or backward behavior reveals an active or a passive (8)__________ to what is being said. If people lean forward with their bodies toward you, they are actively engaged in your message. They may be accepting or rejecting it, but their minds are on (9)__________ you are saying. On the other hand, if people lean back in their chairs or look away from you, or perform activities such as drawing or cleaning their eyeglasses, you know that they are either passively taking in your message or that they are ignoring it. In(10)__________ case, they are not very much engaged in the conversation.

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks from 16 to 20.

Why do people often get uptight and worried before meeting someone for the first time? It is often said that (16)______a good first impression is very important, and according to recent studies, it appears that there is something to it. In his book, Blink, author Malcolm Gladwell says that we form an opinion of someone in the first 2 seconds after meeting them. In other words, if Gladwellis right, most of us pass (17) ______ on people we meet almost immediately. It makes (18) ______ that we create a better first impression when we’re friendly. A warm smile can really make a difference. And   then if   we have interests(19) ______ common, the other person may feel they want to get t know us. However, when we meet someone from abroad who (20)______a foreign language, there’s no need we have to keep our distance from them. If we decided to take the trouble to communicate, we might make a newfriend.

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks from 1 to 5.

Researchers in communication show that more feelings and intentions are (1)_______ and received nonverbally than verbally. Mehrabian and Wienerfollowing have stated that only 7% of message is sent through words, with remaining 93% sent nonverbal (2)_______. Humans use nonverbal communication because:

1. Words have limitations: There are (3)_______ areas where nonverbal communication is more (4)_______

than verbal, especially when we explain the shape, directions, personalities which are expressed nonverbally.

2. Nonverbal signal are powerful: Nonverbal cues primarily express inner feelings while verbal messages deal basically with outside world.

3. Nonverbal message are likely to be more genuine: because nonverbal behaviors cannot be controlled as easily as spoken words.

4. Nonverbal signals can express feelings inappropriate to state: Social etiquette limits what can be said, but nonverbal cues can communicate thoughts.

communication is more (4)_______