Chương IV Thông tư 15/2011/TT-BTTTT: Công khai thông tin về quản lý chất lượng dịch vụ bưu chính

Chapter IV

PUBLICIZING INFORMATION ABOUT POSTAL SERVICE QUALITY CONTROL

Article 20. The Authority of Information and Communication Technology Quality Control shall publicize the information about public postal service quality control on the website of the Authority of Information and Communication Technology Quality Control. The publicized information includes:

1. The implementation process of publicizing the quality and the quality norms for public postal services announced by enterprises.

2. The observance of the report regulation and the quality norms for public postal services reported by enterprises.

3. The actual inspection results of the quality norms for public postal services.

Article 21. Appointed enterprises must have the websites that contain the item “Service quality control” in the home page in order to publicize the information about their postal service quality control. The publicized information includes:

1. The regulation conformity announcement and the List of quality norms for public postal services sent to the Authority of Information and Communication Technology Quality Control.

2. The periodic reports on public postal service quality sent to the Authority of Information and Communication Technology Quality Control.

3. The results of self-inspections, measurements and assessment as prescribed in Article 16 Chapter II of this Circular.

4. The address and phone number to receive and settle customers’ complaints on the service quality.

5. The process for receiving and settling customers’ complaints on the service quality.

6. The information about customer assistance.