Chương IV Thông tư 05/2021/TT-TTCP: Quản lý, theo dõi, kiểm tra, đôn đốc việc giải quyết đơn khiếu nại, đơn tố cáo, đơn kiến nghị, phản ánh

Chapter IV

MANAGEMENT, MONITORING, EXAMINATION AND ACCELERATION OF PROCESSING AND HANDLING OF COMPLAINTS, ACCUSATIONS, PETITIONS OR GRIEVANCES

Article 28. Storage of statements

1. The following statements shall be stored:

a) Statements do not satisfy conditions specified in point b of clause 2 of Article 6 herein;

b) Concerning statements of complaint obtaining decisions on handling of complaints already in effect, if they do not fall into the cases specified in Article 38 in the Government’s Decree No. 124/2020/ND-CP dated October 19, 2020, elaborating on several articles and measures for implementation of the Law on Complaint; concerning statements of accusation that have already obtained conclusions regarding subject matters of accusation and decisions on handling of accusations that have already been in legal effect, persons making accusations fail to provide any new information, document and proof.  

2. The time limit for storage of statements subject to the provisions of clause 1 of this Article shall be 01 year. Upon expiration of the aforesaid time limit, heads of authorities, organizations or units shall consider issuing decisions on destruction of statements under law.

Article 29. Management and monitoring of statements

1. Authorities, organizations and units receiving and referring statements shall enter them into registers or input them into the National Database for reception of citizens, handling of complaints, accusations, petitions and grievances under regulations or software for processing of statements for searching, monitoring and management purposes.  Storage and registration or backup of data on computers or information search shall be subject to laws on archival, laws on protection of state secrets and the List of state secrets within the scope of activities of investigation and handling of complaints, accusations and anti-corruption,

2. Authorities, organizations and units receiving statements shall answer authorities, organizations, units and persons having competence in referring statements under law and regulations of this Circular.

Article 30. Responsibilities for inspection and acceleration of handling of complaints, accusations, petitions or grievances of Citizen Reception Departments

1. The Central Citizen Reception Committee shall assist the Inspector General in monitoring the receipt, processing and handling statements sent or referred to the Government Inspectorate; take charge of cooperating with departments or administrations in charge of localities, fields and agencies or organizations participating in reception of citizens at central Citizen Reception Offices in examining and accelerating the receipt, processing of statements and handling of complaints, accusations, petitions and grievances.

2. Provincial or district citizen reception departments shall cooperate with state inspection agencies in assisting Presidents of the same-level People’s Committees in examining and pushing for the receipt and processing of statements, handling of complaints, accusations, petitions or grievances within localities under their authority with priority given to complaints or accusations that involve crowds, are complicated, backlogged or elongated.