One key to get along well with people is to know when and how to say you are sorry. Sometimes little comments or actions can hurt others. However, we failed to see how our actions make others feel. In most cases, if someone is hurt by something you do or say, it is much better to apologize right away. That solves the small problem and keeps it from getting bigger.

      It is not easy to apologize. Many of us are ashamed or have too much pride. Sometimes we do not know how to do it.Here are some tips that may make it easier to say you are sorry:

- Take responsibility. The first step in apologizing is to admit yourself that you have done something wrong and take responsibility for your action.

- Explain. It is important to let the person you hurt know that you didn't mean to do harm. At the same time, you must show that you take your mistake seriously.

- Show your regret. Say that you are sorry or ashamed: I’m sorry. I am ashamed of myself.

- Repair the damage. If you damaged someone’s property, offer to fix it. If the damage is not so obvious, ask: what can I do to make it up to you? There may be nothing you can do but the offer must be sincere. Another way to repair the damage is to send a note or a small gift. Apologizing doesn’t mean that who “won” or who “lost". It is a good way to keep a strong friendship.

What is the main idea of the passage?

Rewrite the second sentence so that it has a similar meaning to the original one, beginning with the given words.

Lan's brother gave her a book for her birthday.

Combine each pair of the following sentences into a new one, using the given words in brackets. DO NOT change the word given.

Susan arrived early. She wanted to get a good seat. (order)

      Many people continue to skip breakfast despite its being the most important meal of the day.

     Busy people often rush out the door in the mornings without giving their bodies the fuel they need to handle a long day at work. They end up feeling tired by the afternoon and resort to the office snack machine or biscuit tin.

      Loysa Hourigan, from Nutrition Australia, said that catching up on food at lunchtime did not provide the body with enough sustenance to keep it going for the rest of the day. "Even if you have had lunch, you won't have as much food as you need. Your brain gets depleted of glucose and you feel tired,” Ms Hourigan said.

      According to Ms Hourigan, wholegrain bread and cereals provide endurance. Milk, eggs and baked beans provide protein, which helps people to be alert. Rolled oats are also an excellent endurance food.

According to the passage, people should ………….

MY MEDICINE FOR HEADACHES

I have just returned from a holiday in the mountains of Peru. I went (18)………… with my family. My parents have (19)…….me on other holidays in mountain areas, but the mountains in Peru were (20)………. I've ever seen.

      One day, (21) ………. I was looking around a very old village, I started to talk to an old woman. I told her I had a headache (22)……….we were so high up in the mountains. She went to a plant (23) …… was growing near us, took a (24)…… flowers from it and gave some to me. She told me to smell them. They smelt (25) …… the tea my mum sometimes drinks at home. It was a lovely smell. And then my head stopped hurting. It was amazing.

For questions 11-12, choose the letter (A, B, C or D) to indicate the underlined part that needs correction in each of the following sentences.

Everyone in the neighborhoods are pleased with the new mall.