Chương 1 Thông tư 02/2012/TT-BTTTT: Cung ứng và sử dụng dịch vụ bưu chính

Chapter I

SUPPLY AND USE OF POSTAL SERVICES

Article 1. Written contracts on supply and use of postal services

1. Written contracts on supply and use of postal services (hereinafter referred to as contracts) used in the course of supplying postal services must comply with the contract form having reported to the competent state agency in charge of post.

2. In case a postal service supplier and sender sign other agreements relating to the contract, these agreements shall be considered as an integral part of such contract.

Article 2. Documents certifying the acceptance of postal parcels, documents evidencing the postal sending

1. Documents certifying the acceptance of postal parcels between postal service suppliers and senders are legally valid like as written contracts signed between parties when satisfying Clauses 1 and Clause 2, Article 9 of the Law on Post.

2. A document evidencing the use of services must include at least the following content:

a/ The particular number and sign of the postal parcel as prescribed by the service supplier;

b/ Certifying sign of the service supplier;

c/ Time of accepting the postal parcels.

Article 3. Information defining time and place of accepting postal parcels

1. Information defining time and place of accepting postal parcels is expressed in the following forms:

a/ Being stamping of date;

b/ Being handwritten;

c/ Printing; 

d/ Sticking labels.

2. Postal service suppliers shall ensure the accuracy of information concerning time and places of postal parcel acceptance compared to the actual time and places of postal parcel acceptance.

Article 4. Information on postal services

1. Before signing contracts, postal service suppliers shall supply fully information concerning their services to service users.

2. Information concerning postal services includes content as follows:

a/ Types of service;

b/ Quality of service;

c/ Charge rates of service;

d/ Principles of damage compensation;

dd/ Levels of damage compensation;

e/ Rights and obligations of postal service suppliers;

g/ Rights and obligations of postal service users;

h/ Other relevant information.

Article 5. Notification of postal service charge rates

Changes in charge rates of postal services being applied and charge rates of newly arising postal services must be notified in writing by postal service suppliers (according to the form specified in Appendix I) to the competent state agency that has granted the postal service licenses or documents certifying the notification of postal activities within 30 days from the effective date of the new charge rate.

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