Chương I Nghị định 55/2022/NĐ-CP quy định cơ sở dữ liệu quốc gia về công tác tiếp công dân, xử lý đơn, giải quyết khiếu nại, tố cáo, kiến nghị, phản ánh: Những quy định chung

Chapter I

GENERAL PROVISIONS

Article 1. Scope

This Decree provides for establishment, updating, management, exploitation and use of National database of reception of citizens, processing of submissions and handling of complaints, denunciations, petitions and feedback; responsibilities of authorities, organizations and individuals concerned for establishment, updating, management, exploitation and use of National database of reception of citizens, processing of submissions and handling of complaints, denunciations, petitions and feedback.

Article 2. Regulated entities

This Decree applies to Ministries, ministerial agencies, Governmental agencies, People’s Committees at all levels, state inspecting authorities, authorities, organizations and individuals that have power to and responsibility to receive citizens, process submissions and handle complaints, denunciations, petitions and feedback and other authorities, organizations and individuals involved in establishment, updating, management, exploitation and use of National database of reception of citizens, processing of submissions and handling of complaints, denunciations, petitions and feedback.

Article 3. National database of reception of citizens, processing of submissions and handling of complaints, denunciations, petitions and feedback

1. The National database of reception of citizens, processing of submissions and handling of complaints, denunciations, petitions and feedback (hereinafter referred to as “database”) refers to a collection of information on complaints, denunciation forms, petitions and feedback sent by authorities, organizations and individuals and information and data on citizen reception, processing of submissions and handling of complaints, denunciations, petitions and feedback by competent authorities, which is standardized, digitized, archived and managed with the help of information infrastructure in accordance with regulations of this Decree and other relevant laws.

2. The database shall be exclusively established and managed by the Government Inspectorate, and updated and operated at Ministries, ministerial agencies, Governmental agencies and People’s Committees at all levels so as to serve the state management of citizen reception, and handling of complaints, denunciations, petitions and feedback.

Article 4. Principles of establishment, updating, management, exploitation and use of database

1. Comply with regulations of law on reception of citizens, processing of submissions and handling of complaints, denunciations, petitions and feedback, protection of state secrets and protection of personal information and other relevant regulations of law.

2. Ensure conformity with the information system architecture framework, meet database standard and standard, standards and technical regulations on information technology.

3. Establish, update, manage, operate and use the database in a prompt, sufficient and accurate manner, intra vires and for its intended purposes in accordance with regulations of law.

4. Ensure the close, safe, stable and smooth management and operation of the database.

Article 5. Prohibited acts

1. Intentionally failing to update or updating insufficient or inaccurate information or data; falsifying information, illegally changing, deleting or destroying data in the database.

2. Illegally accessing the database.

3. Operating, using and revealing information in the database or using information for personal gain.

4. Destroying, vandalizing, damaging or sabotaging information infrastructure systems or obstructing the stable and continuous operation and maintenance of the database.