Chương II Luật tiếp công dân 2013: Quyền và nghĩa vụ của người đến khiếu, tố cáo, kiến nghị, phản ánh; Trách nhiệm của người tiếp công dân

Chapter II

RIGHTS AND OBLIGATIONS OF PERSONS MAKING COMPLAINTS, DENUNCIATIONS, PETITIONS OR REPORTS; RESPONSIBLITIES OF CITIZEN RECEPTION OFFICERS

Article 7. Rights and obligations of persons making complaints, denunciations, petitions or reports

1. When entering a citizen reception place, a person making a complaint, denunciation, petition or report has the following rights:

a/ To present his/her complaint, denunciation, petition or report;

b/ To receive instructions and explanations about contents related to his/her complaint, denunciation, petition or report;

c/ To complain about or denounce illegal acts of the citizen reception officer;

d/ To receive a notice of the receipt and results of settlement of his/her complaint, denunciation, petition or report;

dd/ To use an interpreter in case he/she is not proficient in Vietnamese;

e/ Other rights in accordance with the law on complaints and denunciations.

2. When entering a citizen reception place, a person making a complaint, denunciation, petition or report has the following obligations:

a/ To state his/her full name and address or produce his/her personal identity paper or letter of authorization (if any);

b/ To show proper attitude toward and respect for the citizen reception officer;

c/ To truthfully present the matter and provide information and documents related to his/her complaint, denunciation, petition or report; to sign or press his/her fingerprint to certify the presented contents recorded by the citizen reception officer;

d/ To strictly observe the rules on citizen reception and instructions of the citizen reception officer;

dd/ In case many persons make complaints, denunciations, petitions or reports on the same matter, they shall appoint a representative to present their complaints, denunciations, petitions or reports;

e/ To take responsibility before law for his/her complaint or denunciation.

Article 8. Responsibilities of a citizen reception officer

1. When receiving citizens, to be properly dressed and wear the civil servant or public employee card or badge under regulations.

2. To request persons making complaints, denunciations, petitions or reports to state their full names and addresses or produce their personal identity papers and letters of authorization (if any); clearly present their complaints, denunciations, petitions or reports in writing or verbally; and provide information and documents necessary for receiving and processing the matter.

3. To show proper attitude toward and respect for citizens, to listen to and receive written complaints, denunciations, petitions or reports, or fully and precisely record the contents of the presented complaints, denunciations, petitions or reports.

4. To give explanations and instructions for persons making complaints, denunciations, petitions or reports to observe guidelines, policies, laws, conclusions and legally effective settlement decisions of competent agencies; to refer persons making complaints, denunciations, petitions or reports to agencies or persons competent to settle their complaints, denunciations, petitions or reports.

5. To directly process or classify, forward or submit to competent persons for settlement complaints, denunciations, petitions or reports; to notify results of settlement of complaints, denunciations, petitions or reports to citizens.

6. To request violators of the rules of the citizen reception place to terminate their violations; when necessary, to make records of violations and request functional agencies to handle violations in accordance with law.

Article 9. Cases of refusal of citizen reception

A citizen reception officer may refuse to receive a person at a citizen reception place when:

1. That person is drunk due to the use of stimulants or suffers a mental illness or another disease which deprives him/her of the capacity to perceive or control his/her acts.

2. That person intimidates or offends the citizen reception agency, organization, unit or officer or other officials on duty, or violates the rules of the citizen reception place.

3. That person makes a complaint or denunciation about a case which has been settled properly in accordance with policies and law and examined, reviewed and notified in writing by competent state agencies and he/she has been received and provided with explanations and instructions but deliberately makes the complaint or denunciation to prolong the case.

4. Other cases as prescribed by law.